Complex Recordkeeping Manager

• Primarily responsible for management of a group of 10-20 Associates responsible for complex recordkeeping transactions.
• Directly responsible for the selection, training, evaluating, coaching and counseling employees.
• Administers human resources policies and procedures.
• Ensures employees understand how the work they do impacts the division strategy.
• Facilitates regular discussions with employees to discuss career development and performance opportunities.
• Collaborate with others to resolve more complex and global problems.
• Understands and supports organizational strategies.
• Monitors team and department metrics to ensure daily, weekly, and monthly objectives are consistently achieved.
• Drives continuous improvement strategies and implements process efficiencies.
• Identifies process and work flow changes related to industry, legislative, and customer demands.
• Foster an environment that provides employees with a feeling of empowerment to make decisions.
• Fosters and promotes a highly energized and highly efficient team culture encouraging honest and open communication.
• Initiates and champions projects that align to organization's strategic vision
• Analyze and develop recommendations to forecasting workload and scheduling workforce.
• Ensures the Business Continuity Plan and Audit controls are in place and updated as appropriate.
• Leads staff to meet and exceed performance objectives.
• Monitors staff and budget.