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Customer Service Representatives (3rd shift)

American Customer Care, Dubuque, IA

We are currently taking applications for our upcoming new client!

Starting wage is $11.50/hr.

Our Company offers a variety of benefits and incentive to our team members including:


A fun work environment, work/life balance, advancement opportunities, paid training, attendance bonuses, health insurance, employee perks; including discounts at local businesses, free/discounted gym memberships, holiday celebrations, various contest prizes and of course, competitive starting wage.


What we ask of you:



  • Handle customer inquiries in a prompt and professional manner
  • Multi-task a variety of responsibilities
  • Ability to understand customer needs and offer appropriate solutions
  • Represent our client in a professional and positive manner in all situations
  • Ability to remain positive in a fast-paced environment
  • Enjoy taking on new challenges
  • Answer customer/client requests or inquiries concerning services, products, equipment, claims, and reports problem areas
  • May be required to work in one or multiple queues/skill sets over various customer contact channels
  • Responsible for improving customer retention through programs and service provided to the customer
  • Utilizes systems to initiate and complete service orders and handle customer requests
  • Continually maintain working knowledge of all company products, services and promotions
  • Make recommendations according to customer’s needs on products.

Other Requirements Include

  • Basic PC knowledge, including Windows, email and other computer applications
  • Experience in an environment in which customer interaction was required
  • Professional demeanor and clear speaking voice
  • Ability to type 30-35 WPM with 85% accuracy
  • Ability to multi-task
  • High school Diploma/GED required

Walk-ins welcome anytime from 8am-4:00pm

1800 Radford Rd.

Dubuque, IA 52002

Or call 608-642-4687 (Melissa)

Apply for this Job!
Contact Information:Melissa Coakley
Phone: 608-642-4687
Email: mcoakley@accare.com
Apply by Phone:608-642-4687
Apply in Person:American Customer Care
1800 Radford Rd.
Dubuque, IA
Apply by Email:mcoakley@accare.com
Apply Online

Job Details

Req Num --
ID 383328
Dubuque, IA
Positions 2
Full Time
Pay $11.50
Clerical/Office Administration
Customer Service
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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