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Customer Service Specialist/Assembly Worker

1UP USA.com, Dickeyville, WI

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Customer Service Specialist/Assembly Worker

Immediate opening for a full time Customer Service Specialist/Assembly worker who is team oriented, pays great attention to detail, has effective verbal and written communication skills and can work in a fast pace environment. Job functions include ability to field phone calls resolving daily customer issues, diagnose product inquiries, assist with placement of orders, assemble product and handle large or heavy units or parts.

*Resolve daily customer issues and suggest solutions/troubleshoot to ensure customer satisfaction
while maintaining the highest level of customer service
*Attract potential customers by answering product and service questions
*Prepare correspondences and fulfill customer needs via phone and email
*Record customer interactions, details of inquiries, complaints, comments as well as actions taken
*Refer unresolved customer issues to supervisor for resolution
*Assist with placement of orders, order changes, cancellations, etc.
*Prepare necessary materials for assembly
*Follow schedules and established procedures, assemble units or parts of units using necessary tools
and equipment
*Move completed parts and products to designated area or storage area
*Use instruments to check and verify own work as required
*Repair parts or products as requested
*Maintain clean and orderly work area
*Perform other related duties as required

*Minimum of a high school diploma, 5+years’ work experience
*Preferred minimum of an Associate’s Degree, 2+years’ related work experience
*Ability to lift up to sixty (60) pounds repeatedly
*Bend, twist, stand and sit throughout shift
*Operate hand tools and equipment necessary for production
*Oral and written English literacy required
*Hands on experience with office machines
*Proficiency in MS Office (MS Outlook, MS Word, MS Excel, etc.)
*Familiarity with Point of Sale Systems

*Hours of 8:30AM – 5:00PM

*$15-17/hr based on experience

Paid holidays, vacation and insurance will be offered.


If interested in becoming a part of our growing
team, email a cover letter and
copy of your resume to

email@1up-usa.com !


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Job Details

Req Num --
ID 398029
Dickeyville, WI
Positions 1
Pay --
Customer Service

Preferred Candidates

Years of Experience --
Education --

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