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3Aug

Customer Service Supervisor

Telegraph Herald, Dubuque, IA

The Customer Service Supervisor opportunity may be your first step towards employee ownership. The supervisor models our core values and mission through leadership, coaching, training, and support for our customer service representatives while maintaining a “customer-first” mindset.

Education & Qualifications required:

  • Previous team leadership and customer satisfaction experience.
  • A very professional manner and a demonstrated commitment to providing excellent customer service.
  • Good time management and follow-up skills, including the ability to provide satisfactory results in a fast-paced environment.
  • Demonstrated ability to effectively resolve customer issues in a calm and patient manner.
  • Strong communication skills, flexibility and a desire to maintain a motivating and fun work environment.
  • Excellent computer (MS Office) and Internet skills including the ability to troubleshoot basic technical issues.
  • Experience in monitoring expenses and revenue, budgeting or forecasting a plus.
  • Valid driver’s license and the willingness to occasionally drive your personal vehicle and company vehicles within the Tri-State area.

This is a first-shift, full-time position, Monday through Friday with an occasional Sunday morning when back-up for the team is required.  Excellent benefit package including paid time off for vacation, sick, volunteering, parental leave, disability and more. Employee stock ownership (ESOP) and 401(k) offered to assist you with your retirement goals.  

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Job Details

Req Num --
ID 398462
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Clerical/Office Administration
Customer Service
Management/Executive
Publishing/Printing
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 2-5 Years
Education High School/GED

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