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13Sep

Central Reservation Agent (Part Time/Nights)

Grand Harbor Resort And Waterpark, Dubuque, IA

The Grand Harbor Resort and Waterpark is accepting applications for a PART TIME Central Reservation Agent. Ideal candidates will have flexible availability and prior customer service experience, call-center atmosphere experience preferred but not required. 

ESSENTIAL JOB FUNCTIONS: 

  1. Provides outstanding and consistent customer service by being knowledgeable, pleasant and helpful to the guests at all times.
  2. Uses the RDP reservation system to accurately input reservations into the RDP reservation system.
  3. Be knowledgeable about the three hotel properties to ensure guests are given complete and accurate information.
  4. Completes all reporting tasks including but not limited to shift checklists, customer complaint logs, and other administrative duties as assigned.
  5. Offer first tier resolutions to guest complaints that are satisfactory to both the hotel and guest. Take personal responsibility for difficult guests, challenges or incorrect billing.
  6. Works well with other departments to ensure all guests’ needs are met.
  7. Maintain a clean and well groomed appearance at all times in accordance with departmental standards.
  8. Regular and reliable attendance.
  9. All other duties as assigned by general manager.
Apply for this Job!
Contact Information:Alyssa Kahler
Executive Assistant
Phone: 563-690-3240
Email: akahler@grandharborresort.com
Apply in Person:Grand Harbor
350 Bell Street
Dubuque, IA
Apply by Mail:Grand Harbor
350 Bell Street
Dubuque, IA  52001
Apply by Email:akahler@grandharborresort.com
Apply Online

Job Details

Req Num --
ID 410662
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Part Time
Pay --
Categories
Clerical/Office Administration
Customer Service
Hotel/Hospitality/Tourism
Retail Sales
Benefits

Preferred Candidates

Years of Experience --
Education --

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