Founded in 1896, Hillcrest Family Services is a not-for-profit health services and education provider serving over 20,000 individuals each year. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Clinton, Washington, Ottumwa, Monticello, Maquoketa and Thomson, IL. The agency operates with an annual budget in excess of 20 million, has 500 employees, and is accredited by the Joint Commission and Coalition for Residential Education (CORE).
Job Purpose: Coordinates all aspects Human Development/Resources functions including: accreditation requirements, benefits, compensation, personnel policies/issues, recruitment, training and unemployment claims.
- AA/BA in Human Resources or a related field and/or PHR/SPHR certification plus three years of experience, preferably in a healthcare/human services setting; or combination of education and experience required.
- Working knowledge and understanding of all HR laws, rules, codes and regulations applicable to the agency required.
- Valid driver's license and insurance and/or ability to travel to other sites as needed.
- Must complete Mandatory Reporter for Child/Dependent Adult Abuse training within four months of hire date.
- Facilitates the updating of job requirements and incorporation into job descriptions for all positions.
- Administers performance review program to ensure effectiveness, compliance and equity within the organization. Monitors completion of evaluations by supervisors in a timely manner.
- Maintains agency staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes.
- Develops processes and programs for staff training and communications. Prepares employees, volunteers and board members for assignments by establishing and conducting orientation and training programs.
- Provides advisory services on a broad range of strategic and tactical employee relations issues.
- Consults in commendation or disciplinary action for employees when appropriate, advising administrative and supervisory staff on actions to ensure consistency and documentation is maintained.
- Oversees the agency Affirmative Action Plan and subsequent revisions.
- Knowledgeable of the Union contract and utilizes it as a guide in all staff related decisions in relation to local union bargaining units, state and national labor laws.
- Recommends salary for all positions. Develops a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations, preparing compensation budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions after approval by Executive Team/Board of Trustees.
- Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; schedule management conferences with employees; hearing and working to resolve employee grievances; counseling employees and supervisors.
- Works closely with the Benefit Specialist, CFO and CEO to maintain employee benefit programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts (with approval); arranging, designing and/or conducting educational programs on benefit plans.
- Serves on HFS Cabinet/Leadership Team with ad hoc participation in Exec. Team. Participates or ensures HR participation on agency committees such as: Diversity, Working on Wellness, or others as assigned.
- Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures. Ensures all staff are provided with the policies upon hire/revision.
- Works to implement recognition activities focused on staff retention.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks (IACP etc.); and participating in professional societies (TRIHRA, SHRM, etc.)
- Completes Human Resources operational requirements by scheduling and assigning employees and following up on work results.
- Maintains Human Resources staff by recruiting, selecting, orienting, training, counseling/disciplining and evaluating employees.
- Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records and representing or arranging representation at hearings. Coordinates information to defend agency liability in unemployment or other employment matters, consulting legal counsel as needed.
- Monitors the agency Workers' Compensation program to identify preventative measures for safety and cost control. Serves as back-up for Work Comp on-call as needed.
- Contributes are part of the agency leadership team. Attends internal and external committee meetings as appropriate/requested.
- Oversees timely and accurate completion of internal and external Human Resources reporting requirements.
- Reports to the President/Chief Executive Officer (CEO) or designee on routine and non-routine responsibilities and issues including pending, new and completed projects.
- All other duties as assigned, including but not limited to providing back up for all front line Human Resources functions.
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