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Connection Technician

ImOn Communications, Dubuque, IA

This listing has expired

Essential Job Responsibilities may include but are not limited to:

  • Perform installations, troubleshoot and repair ImOn Communications services including set top box return from the tap to the connection of the customer´s equipment for single and multi-family dwellings including, as appropriate, all necessary wiring (interior and exterior) and hardware; install, troubleshoot and repair drops from tap to cable modem
  • Educate customer on proper use of services
  • Determine acceptability of service by using diagnostic software, performance testing tools or other appropriate methods of testing service; identify and repair leakage from the tap to the customer´s equipment.
  • Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates; install additional outlets, and install or remove ImOn equipment; connect various options available with customer’s equipment per Company policy(s).
  • Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and materials after the installation is complete
  • Monitor and record system, drop and in house leakage; maintain records including daily longs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.
  • Promote cable, Internet, and other Company services; educate the customer on channel lineups, proper equipment usage, and other services that are available; represent Company as needed to collect payments and secure appropriate customer signatures; relay customer feedback
  • Comply with all safety policies, practices and procedures.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Provide leadership to others though example and sharing of knowledge/skills.
  • Routine and other maintenance on company provided truck
  • Keep company provided truck clean
  • Report any damages to company provided truck.
  • Company provided tools are issued to employee and if lost damage or stolen need to be reported immediately for replacement.

    We are looking for people with:

    • High School Diploma or equivalent.
    • NCTI or SCTE certification preferred.
    • High School Diploma or equivalent.
    • Valid Iowa Drivers License and have a driving record that allows for you to be insured by ImOn’s insurance carrier.
    • Strong organizational and communication skills.
    • Excellent attention to detail with proficiency in Microsoft Word and Excel.
    • Ability to function independently and efficiently in a fast-paced environment.
    • Must be team-oriented, friendly and personable with strong focus on customer service.

     In addition to competitive pay, ImOn also offers health & dental insurance, 401(k) and additional perks such as FREE vision and life insurance as well as FREE short term/long term disability, vacation & holiday pay, and community volunteer opportunities.

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Job Details

Req Num 2017-38
ID 475877
Dubuque, IA
Positions 1
Full Time
Pay --
Information Technology/Telecommunications
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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