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Operation Systems Trainer

Crescent Electric Supply Co, Dubuque, IA

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Position Overview:  
Works directly with Corporate Training Coordinator to prepare and coordinate all corporate training programs, related resources and communications.
Responsible for day-to-day operation and maintenance of Crescent Electric Supply Company learning management systems in order to serve the learning needs of the organization. Provides technical leadership for the LMSs, including overseeing all system updates and giving technical support to administrators and learners.
Creates reports for monitoring learner activity, and collaborates with Information Services to ensure proper reporting and data transfers.

Primary Duties:
  • Work directly with Corporate Training Coordinator and subject matter experts to prepare and coordinate all corporate training programs, training materials and presentations, training communications, enrollments, event planning, and ordering of training supplies.
  • Manage daily tasks associated with the ongoing administration and support of the LMSs to ensure smooth daily operation (Litmos, NAED, etc.).
  • Provide reactive and proactive technical support for administrators and learners by determining the nature of problems and searching for reasonable solutions. Serve as primary liaison between the LMS vendors and Crescent to pursue any outstanding technical issues, address technical bugs and other system issues.
  • Maintain data integrity rules and processes for the LMSs, learner records, etc. Create and update administrator roles, providing appropriate levels of system access.  Maintain and provide reporting from auxiliary training records maintained in SmartSheet.
  • Responsible for documentation and communication of LMS policies and procedures in the form of technical and end-user documentation and training sessions. Plan and execute communications around upgrades, changes to learner or administrator interfaces, etc. Monitor updates and patches to LMSs, and work with providers to remain current on system specifications and updates. 
  • Manage data reporting function in LMSs to generate detailed training reports to monitor and evaluate effectiveness, compliance, and relevance of training programs.
  • Assist with preparations for National Sales Conference events including registrations, scheduling, communications, documentation, and logistics. Attend NSC events to assist the Training Coordinator.
  • Serve as host and/or moderator for live webinars as needed.
  • Manage training materials in the Training Library. Recommend items/topics to add to library. Monitor overdue items and follow up with managers/employees as necessary.
  • Oversee processing of orders for NAED training programs (EPEC, EDGE, VDV, etc.). 
  • Proctor surveys and provide reporting of survey data for department and branch initiatives. 
  • Assist with maintenance of Training Intranet sites and materials.
  • Attend corporate sponsored off-site training events as necessary to assist with on-site logistics, and follow-up activities.
  • Attend branch/company meetings and events as required. Overnight travel may be necessary.
  • Adhere to all safety policies.
  • Maintain housekeeping as necessary.
  • Perform other duties as assigned or requested.
  • High school diploma or general education degree (GED); 2 or more years of related work experience.
  • Excellent written and verbal communication skills, and an ability to successfully communicate to people with different levels of technical understanding. Strong interpersonal and customer service skills.
  • Proactive problem-solving skills. Ability to analyze information and use deductive reasoning in resolving issues or checking for data errors.
  • Strong organizational skills with attention to detail. Proven ability to prioritize work effectively under pressure with limited supervision. Able to adapt to changing priorities. 
  • Advanced PC skills (i.e. Microsoft Word, Excel, PowerPoint, Outlook, V-lookups, pivot tables, mail merge). General technical aptitude and interests.
  • Preferred: Experience with Learning Management Systems (LMS), or similar database software, administration, and/or support. Experience with webinar hosting software. Experience using Survey Monkey or similar survey software.|
Competitive Benefit Package:  
We offer a competitive benefits package including 401(k), medical, dental, life, and disability insurance.
CESCO is an Equal Opportunity Employer:  
Candidates are subject to reference checks, credit, criminal background and DMV checks, assessments, and a post-offer drug screen. EOE/M/F/Vets/Disability
Click on the following link: http://bit.ly/1ijPb32 to be directed to our Youtube playlist.  Learn more about Crescent Electric Supply Company and what our employees have to say about working for this great organization.  

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Job Details

Req Num --
ID 510201
Dubuque, IA
Positions 1
Full Time
Pay --
Clerical/Office Administration
Human Resources
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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