Customer Care Center Team LeadHeartland Financial USA, Inc., Asbury, IA
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Founded in 1981, Heartland Financial USA, Inc. is a multibillion dollar, multibank holding company offering uniquely different banking solutions for business and personal clients. Heartland's independent community banks are chartered in the states of Iowa, Illinois, Wisconsin, New Mexico, Arizona, Montana, Colorado, Minnesota, Kansas and Missouri, with a total of 86 banking locations serving over 100 communities.
Heartland's common stock is traded through the NASDAQ® Global Select Market System under the symbol “HTLF.”
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Heartland Financial USA, Inc. (Heartland) is seeking a Customer Care Center Team Lead to join our growing team in Dubuque, IA. The Customer Care Center Team Lead will coordinate customer interactions, support the department team with customer assistance and guidance, support department management with administrative tasks as assigned, and provide information about products and services to internal and external customers. The Customer Care Center Team Lead must adhere to all bank policies and procedures.
- Bachelor’s Degree in Finance, Accounting, or Business; or equivalent years of experience
- 1-3 years of customer service and call center experience
- Experience using Microsoft Office suite, social media, instant chat, email, etc.
- Knowledge of Fiserv Signature, Desktop Sales, Footprints and bank related systems and practices preferred
At Heartland Financial USA, Inc., we are one of the top 100 bank holding companies nationwide, Heartland delivers high-quality financial products and service to clients in the Midwestern, Southwestern and Western United States. This means great resources and career opportunities for our staff! We can provide you the training and support to develop a great career at Heartland Financial USA, Inc. If you long to join a successful team while expanding your professional skills and experience, then explore a career with us today!
We're committed to being an Employer of Choice providing a positive, professional work culture that takes care of the welfare of our team members. We believe in:
- Talent Development - We provide resources to support internal career growth
- Recognition and Reward - We provide competitive compensation and rewards programs
- CorporateCitizenship – We’re committed to making a difference in our communities
- Balance– We believe in balance between work, leisure, and wellness
- Empowerment– We help people grow professionally through empowerment to make decisions and take responsibility for them
We offer competitive compensation and benefits, including:
- Paid time off, community volunteering, parental leave, and Holidays.
- Tuition Benefit plan
- 401k Retirement plan with company match & Discretionary Profit Sharing plan
- Subsidized Medical and Dental insurance
- Free Life and Disability insurance coverage
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Paid Sick Leave
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