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Customer Care Representative

Heartland Financial USA, Inc., Asbury, IA

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Project the professional organizational image through telephone, electronic (e-mail), social media, chat and written interaction with Heartland subsidiary bank employees and customers, while adhering to all bank policies and procedures.

This position is for approximately 20 hours per week, with typical hours between 4:00 p.m. and 8:00 p.m. Central and from 8:00 a.m. and 2:00 p.m. on Saturday.


  1. High School Diploma/GED, business related college courses a plus.
  2. 6-12 months of customer service experience
  3. Experience using Microsoft Office Suite as well as social media, instant chat and email 
  4. Ability to assist internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert.
  5. Ability to respond to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat and telephone.

At Heartland Financial USA, Inc., we are one of the top 100 bank holding companies nationwide. Through its 11 subsidiary community banks, Heartland delivers high-quality financial products and service to clients in the Midwestern, Southwestern and Western United States. 

We’re committed to being an Employer of Choice providing a positive, professional work culture that takes care of the welfare of our team members. We believe in:

  • Talent Development – We provide resources to support internal career growth
  • Recognition and Reward – We provide competitive compensation and rewards programs
  • Corporate Citizenship – We’re committed to making a difference in our communities
  • Balance – We believe in balance between work, leisure, and wellness
  • Empowerment – We help people grow professionally through empowerment to make decisions and take responsibility for them


EOE/AA Employer M/F/Disabled/Vet

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Job Details

Req Num 18-0503
ID 522574
Asbury, IA
Positions 1
Part Time
Pay --
Banking/Mortgage/Financial Services
Customer Service
Second Shift
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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