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10Dec

Extended Operations, Part-time $20-25/hour based on schedule

Hirschbach Motor Lines, Inc., Dubuque, IA

This listing has expired

Schedules Available

Part-time Weekends (Saturday & Sunday)
6:00am - 2:30pm
2:30pm - 11:00pm
11:00pm - 7:30am

Weekday Nights
6:00pm - 12:00am
12:00am - 6:00am

Job Summary

Fleet Support Specialist oversees operations of drivers who are dispatched from Hirschbach terminals. Keeping operations running smoothly, Fleet Support Specialist communicates with customers, operations, and drivers about any issues encountered during each shift. Fleet Support Specialist also communicates driver issues or requests directly to the planner, dispatcher, or customer service and generates night and weekend reports.

Duties & Responsibilities

  • Monitoring drivers and service
  • Reporting both DOT and non-DOT accidents according to proper procedures.
  • Recording any issues encountered, especially those pertaining to cargo, OS&D, and injuries, then communicating them to operations, customers, and drivers.
  • Generating current and accurate night and weekend reports according to the standard order process.
  • Working closely with safety, maintenance, and operations to ensure operators comply with the policies and procedures of each department.
  • Promptly answering phone calls, e-mails, voicemails, and other questions from co-workers, customers, and drivers.
  • Maintaining positive customer, driver, and carrier relations.
  • Other duties as assigned.

Minimum Requirements

  • High school diploma or equivalent required.
  • Can communicate via e-mail, telephone, and in person with clear, correct, and effective English.

Preferred Qualifications

  • Understands dispatch philosophy and procedures of the company.
  • Able to persuade and motivate drivers, keeping “customer satisfaction and driver satisfaction” as guidelines.
  • Using AS-400, Peoplenet, Electronic Logbooks, and Netgraf effectively.

 

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Job Details

Req Num --
ID 550131
Location
Dubuque, IA
Positions 5
Type
Employee
Status
Part Time
Pay --
Categories
Clerical/Office Administration
Customer Service
Transportation
Shifts
First Shift
Second Shift
Third Shift
Benefits

Preferred Candidates

Years of Experience --
Education High School/GED

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