HELP DESK SUPPORT TECHNICIAN (civil service take home exam)City of Dubuque, Dubuque, IA
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The City of Dubuque has operated under the Council/Manager form of government since 1920. Under this form, legislative responsibility rests with the City Council and administration authority is given to a professional City Manager.
The City Council is responsible for setting overall policies and goals for the City and is comprised of the Mayor and six members who are selected in a non-partisan election for four year terms. The Mayor is the chief elected official and formal representative of the City. The Mayor and two council members are elected atlarge and four council members are elected from one of four wards into which the City's thirty-one square miles are divided. Over twenty boards and commissions are appointed by the council to advise them on a wide range of city issues. The City Manager is responsible for the day-to-day operations of city government.
Departments include Airport. Community and Economic Development, Fire, Personnel, Building Safety, Health Services, Water Treatment and Water Pollution Control, Administrative Services, Library, Leisure Services, Planning Services, Police, Public Works and Transportation, Housing Services, Human Rights and Operations and Maintenance. The City of Dubuque employs 549 fulltime employees and has a combined operating and capital budget of $180 million.
HELP DESK SUPPORT TECHNICIAN
The City of Dubuque, Iowa (population 58,000) invites applications for the position of Help Desk Support Technician. The successful candidate will be responsible for providing first line assistance and technical support to end users that are experiencing technical, hardware or software issues. The successful candidate will possess some experience as a help desk or support technician in a comparable sized, multi-site environment; experience working with a diverse workforce; graduation from an accredited two-year college or technical school with major coursework in computer science, information technology, network security or management information science; or any equivalent combination of experience and training which provides the essential knowledge, skills and abilities. The successful candidate will demonstrate an ability to follow a management philosophy that is input oriented and values equity, problem solving and the development of partnerships, and a desire to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork. The City offers an annual salary range of $40,352 to $52,790, and an attractive benefit package. Please submit a request for a Civil Service Entrance Examination packet to Randy Peck, Personnel Manager, City Hall, 50 West 13th Street, Dubuque, Iowa 52001-4864 by 5:00 p.m. on January 16, 2019. The Personnel Office may be contacted at 563-589-4125 or firstname.lastname@example.org. The job description and benefit summary are available at www.cityofdubuque.org. Women, minorities, veterans and qualified persons with disabilities are encouraged to apply. EOE.
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Paid Sick Leave
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