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IT Support Technician II

FARMTEK, Dyersville, IA

Essential Duties and Responsibilities

  • Monitor, review and respond to Level I and II Technical Support
  • Update and maintain computer systems
  • Support policies and procedures related to network hardware and software
  • Computer imaging and decommissioning
  • Accurately track computer and peripheral inventory
  • Support for campus security cameras
  • Troubleshooting VoIP phone system
  • Printer maintenance and troubleshooting
  • Working with vendor software support
  • ERP support and user account maintenance
  • Network cabling installation and termination
  • New hire IT Orientation and training
  • Cellular phone trouble shooting and account maintenance
  • Escalate higher level IT tickets to appropriate personal
  • Individual projects and research assigned by management
  • After hours support coverage


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Exceptional keyboarding and phone skills
  • Above average computer literacy
  • Demonstrate willingness, desire and ability to learn new skills
  • Strong written and verbal communication skills
  • Ability to interact will with different departments and a wide variety of personality types
  • Professional and competent approach to work environment
  • Well-developed organizational and multitasking skills
  • Ability to quickly adapt to change
  • Ability to manage time effectively and work independently 

Education and/or Experience                                                   

  • Associate’s degree from a college or university or two years related experience and/or training; or equivalent combination of education and experience
  • Familiarity with IT ticketing system or Help Desk

Language Skills                                                

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Effectively communicate with employees and exhibit good customer services skills. 

Computer Skills  

Ability to use Microsoft Office applications including Word, Excel, and Outlook and Power Point and be proficient in these applications. Knowledge of computer installation and troubleshooting. Along with software and hardware installation and troubleshooting.                                                                         

Other Qualifications         

Must be safety conscious and follow all safety guidelines.    

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand, walk, and sit. They may also be required to do light lifting, carrying, pushing, pulling, kneeling, squatting and climbing ladders. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low and mostly working in an office environment but may need to work in the warehouse, manufacturing areas as needed to perform job responsibilities.






Apply for this Job!
Apply by Phone:563-875-2288
Apply in Person:1440 Field Of Dreams Way
Dyersville, IA
Apply by Mail:1440 Field Of Dreams Way
Dyersville, IA  52040
Apply by Fax:563-875-2317
Apply by Email:hrdeptiowa@esapco.com
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Job Details

Req Num --
ID 551419
Dyersville, IA
Positions 1
Full Time
Pay --
Information Technology/Telecommunications
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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