Customer Service RepresentativesFocus Services Inc, Dubuque, IA
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Focus Services was co-founded in 1996 behind the visions of John Porter and Kris Cottrell. They built Focus on the vision of emphasizing leadership, quality, and determination, driving the core principles of life and success, and are passionate about the development of each individual. They feel the most successful people create their own identity through the knowledge and encouragement of others. As a company we encourage you to become successful in all of your endeavors. We offer our employees competitive wages, paid vacation and holidays, full benefits, and bonus potential.
YOU WANT IT? WE GOT IT!
WE HAVE A BRAND NEW CLIENT!!
$12.00-$12.50 AFTER TRAINING + BONUS
*AM, PM, MID-SHIFTS & WEEKENDS NOW AVAILABLE!
*Apply at focus.applicantpool.com!!!
JOIN ONE OF THE LEADING COMPANIES IN THE CALL CENTER INDUSTRY! Come grow and challenge yourself with us and discover your full potential.
Focus Services is seeking motivated, dependable individuals to join our team as Customer Service Representatives. Our Representatives enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package. Our Customer Service Representatives are the most important part of our Focus Family and we are we are deeply invested in creating a culture of growth and progress for them.
DUTIES & RESPONSIBILITIES
- Field inbound calls in a professional manner
- Respond to and resolve customer questions
- Research possible solutions to customer issues
- Retain customers wanting to cancel
- Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
- The ability to type 25 wpm
- Good numerical and analytical skills
- Skill to communicate effectively with customers
- Ability to handle a high stress environment
- Willingness to work in a fast pace work environment
- Must pass a Background and Drug test
INSURANCE BENEFITS & TIME OFF
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Reduced or Flexible Hours
- Family Medical Leave
- Excellent base wage
- Daily / Weekly / Monthly Contests and Prizes
- Tuition Assistance
- Scholarship Opportunities
- Performance Bonus
PERKS & DISCOUNTS
- Employee Discounts
- Employee Lunch program
- Employee Assistance Program
- Company Social Events
- On the Job & Continuation Training
- Professional Development/Advancement Opportunities
- Volunteer Assistance Program
- Referral Programs
- Tons of food and snacks
- Charity events
- Casual dress code
- Tiered promotional opportunities based on performance
- Individual and Team recognition
WHY WORK FOR FOCUS?
Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.
Focus agents receive daily recognition and are rewarded with sales bonuses, raffle prizes, Clearview points, monthly give-a-ways, cookouts, company parties, and other social/family events.
Check us out at www.focusservices.com to apply and learn more about our company history, culture, and values