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12Apr

Implementation Support Specialist

Cartegraph, Dubuque, IA

WHO WE ARE

Cartegraph is in the business of building high-performance government.

Cities and Counties. Public Works and Parks. Water, Wastewater, and More.

Our team is devoted to working with people in government operations who are committed to being more effective, more efficient, and more productive for the benefit of their citizens. We design, build, and sell software that allows these organizations to capture valuable infrastructure data, analyze it, and prepare for the future. Bottom line: We are changing the way local government does business – and you’re a critical component to making that happen!

 

THE WORK YOU WILL DO

  • You’ll work full-time for great pay in a collaborative environment.
  • You’ll take ownership of design, development and testing of all data transformation, extraction and migration activities to the Cartegraph system.
  • You’ll build integrations with third-party systems and manage the design, documentation, testing and deployment stages.
  • You’ll serve as the technical back end of the software implementation, supplementing the management and consultative aspects of a project with configuration, troubleshooting and training-related tasks.
  • You’ll provide support that leaves our users raving about the great experiences they have working with Cartegraph.

 

WHAT YOU BRING TO THE TABLE

  • You know the ins-and-outs of Microsoft Windows, Microsoft Office, SQL Server databases, and GIS applications.
  • You’re a detail-oriented problem solver with the ability to effect change in meaningful, innovative ways.
  • You’re an effective communicator with the ability to explain complex issues clearly and simply.
  • You have a 4-yr. degree in an applicable field OR a 2-yr. degree with at least two years of relevant experience with computer software support, training and/or installation.
  • You have a strong sense of urgency when it comes to evaluating and resolving customer issues.
  • You’re a good listener and loyal advocate of customer success.
  • You’re organized, you manage your time well, and you stand behind your work.

  TRAVEL

Ability and willingness to travel 10%

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Job Details

Req Num --
ID 654685
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Customer Service
Information Technology/Telecommunications
Technical
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Holidays

Preferred Candidates

Years of Experience --
Education --

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