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19Apr

Reception- West Campus, Full-Time

Medical Associates, Dubuque, IA

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Medical Associates Clinic is hiring a full-time Receptionist to provide customer service to our patients while working in a close team of receptionists, clinical staff, and providers.  This position will require a high attention to detail while working at a fast pace on the computer, phone, and directly with patients.  Ideal candidates have experience with insurance processing, patient customer service, and office administrative duties.

Primary schedule will be Monday - Friday-- the clinic office hours are 8am - 5pm however flexibility is required to be able to be scheduled before and after clinic hours. 

Essential Functions & Responsibilities:

Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions.

Communicate clearly with customers via telephone and in person, and relay necessary messages to staff.

Perform a variety of clerical duties, which may include but not limited to: scheduling functions, insurance questions, accepting payments and balancing cash drawer.

Review, update or obtain customer information making necessary changes to ensure correct billing. Set up new insurance coverage as needed.

Assist customers with self-service systems as applicable, which may include but not limited to: online patient portals, electronic kiosks, etc.

Learn the detailed computer, phone, scheduling and registering systems used on a daily basis.  Medical Associates provides an in-depth training program for all new employees.

Complete all other assigned projects and duties.

Knowledge, Skills and Abilities:
Education: Equivalent to a high school education.

Experience:  From three months to one year of similar or related experience.

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Job Details

Req Num 19-0051
ID 665020
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Clerical/Office Administration
Customer Service
Health Care
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education High School/GED

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