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Member Solutions Consultant (Collections Consultant)

Dupaco Community Credit Union,

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When you hear the word “Collections,” what 4 letter word do you think of?
Was it Care… Help… Kind... Hope...? Maybe even Team…Work…Time…Paid…? 
At Dupaco we do things differently. We are one of a kind. Our Member Solution Consultants are not collectors, they are resources for our members - they care! They take the time to work with our members, to help them through a difficult time, to give them hope. If you want to get paid to make a difference, our Member Solutions team is the place to be!


  • Demonstrate a positive member service focus (internal and external) at all times on achieving the credit union’s vision and values in the performance of all job responsibilities
  • Interview members in person and by phone regarding delinquency and/or loan extension agreements, including financial counseling when required
  • Prepare correspondence on delinquent accounts; phone contact with members and cosigners as necessary
  • Skip-trace accounts according to established credit union policies and procedures
  • Review charge off file periodically for possible recoveries
  • Obtain monthly loan payment amount commitment from members prior to processing loan applications and quote payment including credit life and disability payment protection


  • Associates degree in a related field or equivalent experience
  • Collection experience with thorough knowledge of real estate loan collection procedures and related legal requirements preferred
  • Excellent interpersonal and communication skills to represent Dupaco Community Credit Union in a positive way

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Job Details

Req Num MEMBE01426
ID 686893
Positions 0
Pay --
Banking/Mortgage/Financial Services
Customer Service

Preferred Candidates

Years of Experience --
Education --

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