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31May

Customer Care Representative I

Heartland Financial USA, Inc., Asbury, IA

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Heartland Financial USA, Inc. (Heartland) is seeking a Customer Care Representative I to join our growing team in Dubuque, IA.: Under close supervision, the Customer Care Representative I is responsible for providing excellent customer service to both internal team members and external customers regarding a variety needs.  Main objective is to project the professional organizational image through telephone, electronic (e-mail), social media, chat and written interaction with the both HTLF member bank employees and customers.  The Customer Care Rep I must adhere to all bank policies and procedures.
 
Qualifications:

1. 6-12 months of customer service experience.   
2. High School Diploma/GED
3. Business related college courses preferred
4. Experience using Microsoft Office Suite.
5. Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card.
6. Have previous experience using social media, instant chat, e-mail, etc.
7. Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc.
8. Knowledge of general banking practices preferred.
 
At Heartland Financial USA, Inc., we are one of the top 100 bank holding companies nationwide, Heartland delivers high-quality financial products and service to clients in the Midwestern, Southwestern and Western United States.  This means great resources and career opportunities for our staff!  We can provide you the training and support to develop a great career at Heartland Financial USA, Inc.  If you long to join a successful team while expanding your professional skills and experience, then explore a career with us today!
We’re committed to being an Employer of Choice providing a positive, professional work culture that takes care of the welfare of our team members. We believe in:
 
• Talent Development – We provide resources to support internal career growth
 Recognition and Reward – We provide competitive compensation and rewards programs
• Corporate Citizenship – We’re committed to making a difference in our communities
• Balance – We believe in balance between work, leisure, and wellness
• Empowerment – We help people grow professionally through empowerment to make decisions and take responsibility for them
 
We offer competitive compensation and benefits, including:

• Paid time off, community volunteering, parental leave, and Holidays.
• Tuition Benefit plan
• 401k Retirement plan with company match & Discretionary Profit Sharing plan
• Subsidized Medical and Dental insurance
• Free Life and Disability insurance coverage
• Flexible Spending Accounts
• Voluntary Vision, Critical Illness, Hospital Indemnity, and Accident plans
• Employee Assistance program for staff and family members

Submit your resume online at www.htlf.com/#/careers
EOE/AA Employer
M/F/Disabled/Vet
 

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Job Details

Req Num 19-0378
ID 697404
Location
Asbury, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Banking/Mortgage/Financial Services
Customer Service
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience --
Education High School/GED

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