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Administrative Assistant

Hillcrest Family Services, DUBUQUE, IA

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About the Organization

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We're a place where compassion is commonplace. Where our passion soars and faith restores.

Your Responsibilities

As an Administrative Assistant at our Main Administrative Office in Dubuque, IA, your primary responsibilities include providing customer service support for clients, staff, and the general public. This includes:

  • Answering inquiries from customers regarding services
  • Providing clerical support to various departments upon request
  • Triaging calls to properly assess needs of caller
  • Collecting cash, check, credit card, or client co-payments
  • Handling new client admissions, information, and scheduling

What you need

  • High school diploma or equivalent (GED or NCR accepted)
  • Previous office work experience
  • Ability to multi-task in a face paced environment
  • Strong customer service skills

What Makes You Stand Out

  • Associates Degree
  • Experience assisting in multi-line phone systems, copier, fax, electronic postage meter
  • Advanced MS Office skills

Staff Perspective

"Being an Administrative Assistant at Hillcrest Family Services has been a truly rewarding job. I have learned about each program Hillcrest offers and all the different ways Hillcrest changes lives. I enjoy working alongside amazing coworkers to help our community. Every day, I feel, I truly make a difference and appreciate my Hillcrest family."

-Current Admin Assistant, 1 year of service

Additional Information

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job posting are not considered the minimum requirements necessary to perform the job, but rather as guidelines. A complete list of job duties may be requested at any time during the job application process.

EEO Employer/Protected Veteran/Disabled

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Job Details

ID 728585
Positions 1
Full Time
Pay $11.75-$14.20
Health Care
Human and Social Services

Preferred Candidates

Years of Experience --
Education --

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