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10Jul

Customer Experience Specialist ($100 Sign on Bonus)

American Customer Care, Dubuque, IA

Training starts Aug. 12th

$100 Sign on Bonus (after 60 days)

Looking to expand your knowledge in fine jewelry while providing your expertise to our customers?  ACC is expanding again and we are looking for individuals with great customer service skills.

These positions require a Sunday shift 8am-4:30pm. The week day hours are 11:30am-8pm. You will have every Saturday and one other week day off.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Become a product and consumer expert. Acquire a deep understanding of our products, their meanings and how our fan base relates to the Brand.
  • Support and consult with our consumers via the telephone, email, chat or social media channels for a variety of subjects related to orders, shipments, product, pricing, policy, returns, and warranty.
  • Process consumer’s orders, refunds and warranty transactions timely and accurately.
  • Resolve matters for customers efficiently, effectively and with great passion.
  • Partner with team members on projects when needed.
  • Collaborate with rest of team to properly manage customer inquiries and escalations when appropriate.
  • In support of the management staff will provide training to new employees and contractors on systems, processes and product as required.

SKILLS AND QUALIFICATIONS:

  • Self-motivated, team player capable of multi-tasking in a fast paced environment and via all contact channels including phone, social media (FB, Twitter, Instagram) chat, email. Prior experience in chat preferred.
  • Unwavering commitment to customer satisfaction.
  • Proficiency in MS Office applications (Word, Power Point and Excel) and experience in web based administrative systems a plus.
  • Excellent communication (verbal/written), problem solving and time management skills.
  • Attention to detail and proven ability to analyze business trends to suggest improvements to the customer experience.
  • Ability to flex schedules based upon the needs of the business to optimize team coverage. Additional weekend and holiday coverage will be required seasonally.
  • Hours will be Full Time and require mandatory coverage on Sundays. Weekday shift to be established based upon business needs and trends.
  • Associates degree is preferred with 2 to 3 years of customer experience preferably in a consumer Retail setting.

Walk-ins are welcome anytime from 8am-3:30pm, Monday-Friday.

Recruiter:  608.642.4687 – Melissa

Dubuque Office: 2460 Kerper Blvd.

Main office: 563-552-7100-Sienna

 

Apply for this Job!
Apply by Email:mcoakley@accare.com
Alternate Web Site:Click to visit

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Job Details

Req Num --
ID 729560
Location
Dubuque, IA
Positions 10
Type
Employee
Status
Full Time
Pay $11.00-$14.00
Categories
Clerical/Office Administration
Customer Service
Shifts
First Shift
Second Shift
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Vacation

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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