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19Jul

Office Assistant

University Of Wisconsin-Platteville, Platteville, WI

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The Office Assistant serves in the Registrar's Office as the office lead for document scanning and ensures documents are verified and linked to the correct student record within the electronic filing system (Perceptive Content/Image Now). 

As part of the customer service team, the Office Assistant will answer inquiries at the front counter, via phone and email, and is cross-trained to provide back-up coverage for other staff.  This requires an in-depth understanding of academic and administrative policies and the ability to interpret and communicate complex information to students, faculty, staff, and others. 

This is a full-time position, offering a minimum starting wage of $14.50 per hour and excellent fringe benefits. A six-month probationary period is required. The normal working hours for this position are 7:45am to 4:15pm, Monday through Friday.

Responsibilities

  • Serve as office lead for document scanning, including quality assurance to ensure all documents are linked to the correct student record for future retrieval
  • Train and supervise student employees to assist with document scanning and in the front office
  • Troubleshoot scanning issues with Information Technology Services (ITS) and reorder scanner parts
  • Facilitate day-to-day operations within the office; including the processing of a variety of forms
  • Process and sort office mail daily (including mailroom drop off and pick-up)
  • Serve as back-up for transcript processing and grade changes
  • Answer phones; assist callers and provide service at the front reception counter; and schedule appointments for office staff
  • Act as administrative support for academic appeals by preparing academic standing letters; receiving student appeals letters and scheduling appointments for personal appeals
  • Prepare student files and documentation for the appeals committee; communicate results of appeals to students and to applicable offices; and update student records as appropriate
  • Provides administrative support for the Office of the Registrar by editing content on department webpages and acting as office liaison for Education Abroad registrations

Minimum Qualifications

  • High school diploma
  • Two years of office experience
  • Strong organization skills and exceptional attention to detail
  • Outstanding written, verbal, and interpersonal skills
  • Proficiency in the use of personal computers and current software applications, including, but not limited to, the Microsoft Office suite
  • Ability to work with the public (for example: current and former students, alumni, faculty, administration and external constituents)
  • Ability to problem-solve and be a positive contributor to a team environment

Preferred Qualifications      

  • Two-year Associate degree in a relatable field
  • Experience working in a Registrar's Office or Student Services in Higher Education
  • Experience handling confidential information
  • Experience with a Student Information System, such as PeopleSoft
  • Experience with scanners and document imaging software, such as Perceptive Content

Applications are required to be submitted electronically via the UW-Platteville careers portal by August 11, 2019. AA/EEO

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Job Details

Req Num 494526
ID 739916
Location
Platteville, WI
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Clerical/Office Administration
Customer Service
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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