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31Jul

DUAL FLOOR SUPERVISOR S/U MANAGER

Diamond Jo Casino,

Responsible for coaching, supervising and supporting the Casino Dealers.  Supervise and oversee table games and team members to ensure that the safety, integrity, security and company/regulatory policies/procedures of the above are upheld.  Maintain superior customer service by identifying, cultivating and improving the established player base.  Maintain a professional image while supervising the assigned games and protecting company assets.

Job Functions

  • Coach and support Casino Dealers on a continuous basis.
  • Customer Relations/Service: Ratings – establish player level. 
  • Respond to various questions, inquires, complaints, needs and disputes. 
  • Interact with customers creating a friendly environment to promote repeat business.
  • Oversee/supervise assigned table games, maintain proper game pace.  Observe/train/evaluate Casino Dealers according to correct procedures, payouts and customer service. 
  • Maintain integrity of assigned areas.
  • Perform Fills, Credits, and other Casino Pit paper work as required. 
  • Maintain/keep track of proper levels of chips on the tables.
  • Calculate and document related history as it applies to daily casino operations.
  • Inspect equipment: tables, dice, cards, electronic devices, wheels, properly check equipment for flaws in accordance with Internal Controls.
  • Miscellaneous activities as assigned by manager/supervisor:  various projects, activities, meetings, programs assigned to individual/team/entire group as required or as need arises.
  • Other duties as assigned by management. 

About Diamond Jo Casino - A valued part of the Boyd Gaming family

Boyd Gaming is one of the leading companies in the gaming industry, but we've kept the culture and feel of a family-owned business, something that makes our Company a special place to work. Of course, few family-owned businesses can offer you the chance to work in an environment of exhilarating casino action, chart-topping entertainment, award-winning restaurants, beautiful environments, and plenty of shopping and recreational pursuits. At Boyd Gaming, our business is making sure our customers have fun.

Today Boyd Gaming is one of the most experienced and well-respected companies in the gaming industry, owning and operating 29 gaming facilities in ten states. Our geographic diversification translates not only into greater financial stability and company growth, but a wide range of career opportunities for our employees.

Thank you for your interest in joining the Boyd Gaming team. We look forward to hearing from you!

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Job Details

Req Num 8746
ID 740264
Location
Positions 0
Type
--
Status
--
Pay --
Categories
Casino
Benefits

Preferred Candidates

Years of Experience --
Education --

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