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Member Advocate Full-Time

MedOne Pharmacy Benefit Solutions, Dubuque, IA

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Essential Job Functions

  • Member Advocates are the primary source of information for members via telephone or in writing.
    • Troubleshoot and resolve issues
    • Provide prompt and accurate service to promote member loyalty and confidence
    • Serve as intermediary between healthcare organizations and members in resolving patient care problems
    • Compile and record information and correspondence related to member needs or requirements
    • Document outcomes and steps taken for resolution
  • Ensure delivery of excellent customer service through communication and cross-functional teamwork with other internal departments
  • Support the administrative and clinical operations of the practice
  • Demonstrate strong organizational, excellent verbal and written communication skills with emphasis on attention to detail
  • Practical application of pharmacy benefit management, including pharmaceutical drugs and drug therapies
  • Work well in a team environment
  • Must be able to think quickly on their feet and communicate effectively with customers
  • Portray the company in a positive image
  • Required to abide by all rules, regulations and policies of the employer

Required Experience & Skills

  • 1-2 years minimum of customer service experience
  • Strong working knowledge of Microsoft Office products, especially Word and Excel
  • Must obtain certification as a pharmacy technician within one year of being placed in position
  • Excellent customer service skills
  • Ability to perform solve and resolve member issues
  • Ability to work effectively in a team environment
  • Must be timely, dependable and must notify supervisor of schedule changes

Highly Preferred Experience & Skills

  • Background in pharmacy or other related healthcare field
  • Understanding concepts of pharmacy benefit management operations

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Job Details

Req Num --
ID 740338
Dubuque, IA
Positions 1
Full Time
Pay --
Customer Service

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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