Shift SupervisorHills & Dales, Dubuque, IA
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Hills & Dales, a not-for-profit human services organization provides services to children and young adults with severe and profound mental and physical disabilities. It has always been the primary focus to serve people with significant medical needs. Hills & Dales values a quality of life that enhances dignity, upholds rights and encourages choices by the individual.
"It is our work, guided by our mission of building meaningful lives to serve our stakeholders; including residents and clients, their families, employees and society at large. We strive to make a positive difference in the quality of life of each individual we support."
Marilyn Althoff, Chief Executive Officer
Specific duties and responsibilities
Provides ICF/ID Facility orientation to new Personal Assistants.
Monitors and ensures that performance indicators of assigned area are in compliance with Hills & Dales policies, federal, state, local, managed care organization (MCO)/Medicaid rules & regulations, and meet the quality standards of the Organization.Assures Personal Assistants follow proper safety and infection control procedures on assigned shift.
Constantly assesses staff performance on quality care issues.
Reviews and attends to Personal Assistants’ daily concerns; provides continuous direction and supervision.
Directs the work of Personal Assistants, providing necessary training and feedback on performance.
Addresses complaints, resolving problems and communicating issues to supervisors and upper management as appropriate.
Maintaining harmonious relations among staff.
Reviews and approves Personal Assistants’ incident report data recording.
Prepares and maintains appropriate records and reports.
Maintains knowledge of appropriate state and federal regulation governing ICF/ID facilities.
Provides assistance to department supervisors, managers & directors and performs other duties as required.
Follows and maintains established department/center policies, procedures, quality, safety, environmental, and infection control standards.
Attends training, workshops, and seminars.
Communicates with families as appropriate.
Participates in the Organization’s meetings, committees, and special projects as assigned.
In absence of the Facility & Support Director has the ability to respond to all resident, staff, and property emergencies.
Documents circumstances of resident and staff incidents and initiates necessary intervention and follow-up.
Schedules staff in order to provide & deliver the necessary services & interventions, example review DAS for upcoming open shifts, etc.
Provides documentation of services via approved computer software programs or hand written to record significant events, medication records, & other forms of documentation according to individual programs, policies & procedures
Supports LTC Program staffing needs and works closely with LTC/DH Coordinator
Schedules staff to attend medical appointments and community outing
Maintains knowledge of individual’s basic needs & behavioral needs; uses this knowledge to educate staff & deliver services in a consistent manner with the individual’s program plans.
Assures the confidentiality of all data, including resident, employee and operations data.
Performs other duties as assigned.
Position is Full-time, 2nd Shift, 3-week rotating schedule, 80 hour per pay period
Wk1: Tues-Friday 12:30pm-9:15pm (Sat, & Sun Off)
Wk2: Mon-Friday 12:30pm -9:15pm (Sat, & Sun Off)
Wk3: Mon-Thurs, Sat, & Sun 12:30pm-9:15pm (Fri Off)
A Bachelor’s degree in a Human Services field is preferred, an Associate of Arts degree with one-year experience in a direct care setting will be considered, or a minimum of one-year supervisory experience demonstrated leadership ability with a minimum of two years experience in a direct care facility.
Apply online at
Offer of employment contingent upon successful completion of criminal background checks and drug screening. EOE
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Human and Social Services
Volunteer and Non-profit
Paid Sick Leave
|Years of Experience||1-2 Years|