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25Oct

Customer Service Representative

Hirschbach Motor Lines, Inc., Dubuque, IA

This listing has expired

Duties & Responsibilities

  • Performing or supervising the handling of all freight from shipper to receiver.
  • Developing and maintaining a customer base according to geographic area.
  • Communicating all service issues to the customer promptly.
  • Selecting loads effectively through dedicated lanes, brokerage, and customer needs.
  • Booking freight in each assigned area to ensure a balance of trucks and loads.
  • Maintaining positive customer and driver relations.
  • Tracking each shipment to answer questions, ensure on-time pickups and deliveries, and resolve any issues that may arise.
  • Attend meetings to improve problem accounts and service issues.
  • Coordinating schedule changes with salespeople, customers, and company departments according to customer requirements.
  • Provides services to customers in compliance with contract requirements, ensuring on-time deliveries, and resolving damaged product issues.
  • Handling customer correspondence, complaints, and inquiries for each account in their territory.

Requirements

  • High school diploma or equivalent required.
  • Thorough operational knowledge is preferred.
  • Able to be persuasive with customers, keeping “customer satisfaction” as a guiding factor.
  • Able to motivate staff and deal effectively with performance problems.
  • Comfortable using AS-400 computer software, split screens, EDI (Electronic Data Interchange), the internet, and Microsoft Office.
  • Can communicate via e-mail, telephone, and face-to-face in clear, correct, and effective English.

What's Your Drive?

EOE. Offer of employment is contingent on the successful completion of a pre-employment drug screen and background check. 

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Job Details

Req Num --
ID 744852
Location
Dubuque, IA
Positions 3
Type
Employee
Status
Full Time
Pay --
Categories
Customer Service
Transportation
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Preferred Candidates

Years of Experience --
Education --

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