Customer Support Representative IISedona Staffing Services,
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Sedona Staffing Services is a, global staffing, recruiting, and executive search firm. We locate qualified professionals, who excel in their careers, and provide customized staffing solutions for our client companies. Nationally, we're part of , a global recruiting network, whose reach allows Sedona to recruit skilled candidates for highly technical, medical, executive, or hard-to-fill positions.
In summary, Sedona specializes in finding the right fit for both job seekers and businesses.
Our customized staffing solutions help businesses reduce costs and risk, increase efficiency, and provide flexibility.
Job seekers benefit from our free services and vast employer connections that aid in their job search and placement.
CUSTOMER SERVICE REP 2- PRODUCT SUPPORT
LOCATION: DUBUQUE, IA
DIRECT HIRE: FULL TIME, 1ST SHIFT
- Providing technical support to customers using web application
- Identify problems with software applications and present solutions
- Respond to inquiries from vendors, end- users, administrators, and insurance carriers
- Research and resolve issues
- Provide exceptional customer service timely
- Perform product research
- Manage specific projects
- Escalate issues thru proper channels as needed
- Exceptional customer service skills
- Proficient with MS Office
- Exceptional listening skills
- Ability to multi task
- Possess a positive, proactive attitude
- Basic HTML experience a plus
- VB experience a plus
- Understanding of HIPPA compliance regulations
- BS degree preferred
Please email resume to email@example.com
Sedona Staffing Services is an Equal Opportunity Employer