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Customer Service Representative

Sedona Staffing Services,

This listing has expired

Customer Service Representative:

A local Dubuque company is looking for a Customer Support Representative. The Customer Support Representative will be answering product and service questions; suggesting information about other products and services. Ensure customer satisfaction, process orders, and prepare correspondence.


Monday-Friday: 11am-5pm; 30 hour work week


Core Responsibilities:               

  • Resolve product or service problems 
  • adjustment; following up to ensure resolution
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust 
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Assist with placement and cancellation of orders
  • Inform customer of deals and promotions
  • Utilize computer technology to handle high call volumes
  • Stay up-to-date with new products
  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems
  • Provide support to the sales team by relieving them of administrative work. Duties may include order processing/entry, price quotations


  • High school diploma or equivalent; college degree preferred
  • Proven customer/sales support experience
  • Strong phone and active listening skills 
  • Familiar with CRM systems and practices
  • Knowledge of MS Office Suite, particularly MS Excel
  • Excellent communication and presentation skills
  • Excellent time management  


This listing has expired

Job Details

ID 750506
Positions 1
Pay $12.00
Clerical/Office Administration

Preferred Candidates

Years of Experience --
Education --

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