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Customer Success Technical Specialist

Eagle Point Software Corporation, Dubuque, IA

This listing has expired

Position Overview

Our Customer Success Team is responsible for ensuring our customers receive an outstanding customer experience and meet their business goals. Customer Success Managers and Technical Specialists partner together with a shared goal of providing our customers with an exceptional experience with Pinnacle Series. They are committed to working with customers throughout the customer’s lifecycle and ensuring each one receives the maximum value from our solution. We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives. This is not simply a vendor relationship. We are true partners with our customers.

Job Location: Dubuque, Iowa


Role & Responsibilities

The Technical Specialist’s primary role is to support the Customer Success Managers in relation to all technical requests that our customers may have. The Technical Specialist will own and take responsibility for day to day customer technical requests and activities.  

This includes:

  • Augmenting the implementation process by providing technical support
  • Assisting customers with Active Directory syncing and SSO setup
  • Creating and maintaining training materials and documentation for Pinnacle Series
  • Owning and taking responsibility for product testing in cooperation with our product development team
  • Logging customer support requests and escalating issues when needed
  • Providing technical support and training for our Partners
  • Being a Pinnacle Series SME


Required Skills and Experience

  • Associate or bachelor’s degree
  • Technical support experience
  • General IT knowledge
  • Ability to support multiple customers and implementation projects simultaneously
  • Exceptional communication and presentation skills
  • High energy and positive attitude
  • Ability to perform in a deadline-oriented work environment
  • Strong organizational skills with exceptional attention to detail required to ensure accuracy and effective execution of all projects and tasks undertaken
  • Ability to work independently as a self-starter
  • Proficient with Microsoft products
  • Flexible Hours –due to our global nature, you should expect calls and remote meetings early mornings and/or late evenings


Preferred Skills and Experience

  • AD/SSO experience
  • Experience with Salesforce.com
  • Experience with Gainsight
  • Customer training experience
  • Experience with client implementations of software solutions
  • Experience in working with international cultures

This listing has expired

Job Details

ID 751381
Dubuque, IA
Positions 1
Full Time
Pay --
Customer Service
Information Technology/Telecommunications
Health Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education Associates

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