Helpdesk SupportSedona Staffing Services,
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Sedona Staffing Services is a, global staffing, recruiting, and executive search firm. We locate qualified professionals, who excel in their careers, and provide customized staffing solutions for our client companies. Nationally, we're part of , a global recruiting network, whose reach allows Sedona to recruit skilled candidates for highly technical, medical, executive, or hard-to-fill positions.
In summary, Sedona specializes in finding the right fit for both job seekers and businesses.
Our customized staffing solutions help businesses reduce costs and risk, increase efficiency, and provide flexibility.
Job seekers benefit from our free services and vast employer connections that aid in their job search and placement.
PRODUCT SUPPORT- TEMPORARY ONGOING FROM HOME
LOCATION: WORKING REMOTELY FROM HOME
**MUST HAVE INTERNET AT HOME**
Seeking a detail-oriented and professional individual to join a local hiring company’s team on a temporary long term basis. Great foot in the door for possible perm hire.
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills. Act as escalation point for clients/customers. Approve the referral of unresolved customer grievances to designated departments for further investigation. Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Solicit sale of new or additional services or products.
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Strong ability to work independently and manage ones time. Strong ability to accurately document and record customer/client information. Strong leadership and mentoring skills necessary to provide support and constructive performance feedback. Previous experience with computer applications, such as Microsoft Word and PowerPoint. Education/Experience: High school diploma or GED required.
For immediate consideration, please submit a copy of your professional resume (email preferred) to Nikki at email@example.com | 563.556.3040.
Sedona Staffing is an Equal Opportunity Employer
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