Director, Patient Access & RHM Financial ServicesMercyOne, Dubuque, IA
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MercyOne Dubuque/Dyersville Medical Center Minimum Wage: $15.00/hr.
MercyOne Dubuque/Dyersville Medical Center is a not for profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne – Dubuque has 263 beds while MercyOne – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.
MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopaedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne’s 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.
The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019.
MercyOne Dubuque/Dyersviile Medical Center is a member of Mercy Health Network in Iowa and is a Ministry Organization of Trinity Health based in Novi, Michigan.
MercyOne is an organization that values and encourages diversity. To learn more about Mercy and its opportunities for employment, please see the postings listed on this site or visit our website at https://www.mercyone.org/dubuque/.
Responsible for leading and directing the work of the assigned Ministry Organization (MO) Patient Access and Revenue Management functions including: reception/check-in, bed management, registration, financial counseling, clinic back office departments, (transcription, charge entry, coding, training, and revenue management support in both hospital and clinic systems). Motivates staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance. Optimizes staff performance through process redesign, policy/procedure implementation, communications, and outcome feedback. Interacts with other departments within the Shared Services Center (SSC) as well as within the Ministry Organizations (MO), as required and serves as a representative of the department. Attends managerial meetings as required and supports the core values of Trinity Health, which is an integral part of this position.
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Educates physicians, physician office staff, and organizational leadership and associates regarding scheduling (as assigned), registration, bed management, medical necessity review, Point-of-Service collections, financial counseling, eligibility assistance, customer service, transcription, charge entry, coding, and cashiering functions. Functions as a consultant to Ministry Organization Directors and leadership, physicians, case managers and others regarding Medicare, Medicaid, and commercial insurance guidelines for Patient Access Services and clinic revenue cycle operations.
Directly responsible for managing the intake functions of the assigned MO Patient Access department. Manages/supports multiple supervisors with clerical staff working 24/7 to perform a variety of functions. MO Patient Access: Reception/Check-In, Registration (IP Admission, Outpatient, Series, Emergency Department, etc.), Medical Necessity Review/Patient Admission Designation (if responsible), Medical Necessity (ABN Delivery), Point-of-Service Collections, Financial Counseling, Eligibility Assistance, Customer Service, and Cashiering; and Revenue Management Support in both hospital and clinic operations: Quality Assurance and Training in patient access and clinic revenue operations, DNFB/Hold Maintenance, Pre-Bill Charge Audits, Pre-Bill Edits, Late Charge Monitoring, Charge Description Master (CDM) Maintenance, Technical Denial Follow-Up, TIS Support and other related activities.
Must possess a demonstrated knowledge of Patient Access, Pre-Service and Revenue Management functions for hospital and clinic, as normally obtained through a Bachelor's degree in Healthcare or Business Administration, Nursing, or a related field, or an equivalent combination of years of education and experience. Three (3) or more years of experience managing functional areas of Registration, Pre-Service/Financial Clearance, Financial Counseling, Case Management/Utilization Review, or other management functions related to revenue cycle activities in a complex, multi-site environment. Working knowledge of computer operations and electronic interfaces is required. Formal software course training is preferred. Certified Healthcare Access Manager (CHAM) as awarded by the National Association of Healthcare Access Management (NAHAM) or eligible candidate preferred.
Displays a demonstrated understanding of project management, revenue cycle technology infrastructure and related issues. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Please reach out to Tiffany.Anderson003@trinity-health.org with any questions.
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Business Process Reengineering
Revenue Cycle Management
Paid Sick Leave
|Years of Experience||5-10 Years|