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14Sep

Customer Service Representative

Sedona Staffing Services, Dyersville, IA

This listing has expired

Customer Service & Sales Associate

 

This position reports to the Customer Service Manager and is responsible for addressing and resolving customer questions, issues, problems, complaints, fielding sales calls and provide follow-up on quotes.

The individual should be tech savvy and know MS Office along with strong data entry skills. Very strong communication skills and must be able to deal with upset customers in a polite manner and help diffuse the situation.

 

Responsibilities Include:

  • Answer incoming phone calls and determine the nature of the inquiry. Respond to the inquiry by either:
    • Relaying the information the customer needs
    • Ask probing questions to determine the root of the situation and/or inquiry
    • Refer the customer to a more appropriate source of information
    • Place an order for the customer
    • Provide the customer with a quote for the product(s) needed
  • Acquire information from one or more of the following sources:
    • SharePoint
    • Company catalogs and/or reference books
    • Vendor catalogs and/or reference books
    • A knowledgeable person within the company or the vendor
    • An internet source
    • An example of the product
  • Remain organized to ensure issues and quote requests are addressed in a timely fashion and customers are updated regularly should the issue not be resolved in one call.
  • De-escalate the situation by calming the customer and focusing on a resolution to the situation.
  • Accurately document inquires or situations on customer accounts.

 

If interested in this position, please call Diane at

563-875-7030

or email ungs@careerpros.com

 

Sedona Staffing Service is an Equal Opportunity Employer

This listing has expired

Job Details

Req Num 7EC7C45F4FDC44D597DF230300AE31D2_38
ID 757713
Location
Dyersville, IA
Positions 1
Type
--
Status
--
Pay $14.25
Categories
Clerical/Office Administration
EMSI Skills Communications
Customer Service
Data Entry
Microsoft SharePoint
Reference Books
Sales
Benefits

Preferred Candidates

Years of Experience --
Education --

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