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15Sep

Inbound Call Center Agent

Focus Services Inc, Dubuque, IA
JOIN ONE OF THE FASTEST GROWING GLOBAL COMPANIES IN THE CALL CENTER INDUSTRY!
Come growchallenge yourself, and discover your full potential with us!
$12.00 per hour + Bonus
Night and weekend shifts available
JOB SUMMARY
Focus Services is seeking motivated, dependable individuals to join our team. Our employees enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package.
Your mission … should you choose to accept it … is to field calls, answer questions, explain product information, and provide customers clarity on their accounts.
DUTIES & RESPONSIBILITIES
  • Field inbound calls in a professional manner
  • Respond to and resolve customer questions
  • Research possible solutions to customer issues
  • Sell / Up sell products on customer’s account
  • Retain customers wanting to cancel
  • Deescalate angry customers
QUALIFICATIONS
  • Proficient PC and keyboarding skills with ability to multi-task
  • The ability to type 25 wpm
  • Good numerical and analytical skills
  • Skill to communicate effectively with customers
  • Ability to handle a high stress environment
  • Willingness to work in a fast pace work environment
  • Ability to be proactive
  • Must pass a Background and Drug test
INSURANCE BENEFITS & TIME OFF
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Reduced or Flexible Hours
  • Family Medical Leave
WHY WORK FOR FOCUS?
Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.
OUR ENVIRONMENT
Focus Services is an open call center layout. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus agents receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events.
Check us out at www.focusservices.com to learn more about our company history, culture, and values!
THIS MESSAGE WILL SELF-DESTRUCT IN 5 SECONDS … SO APPLY ASAP!
Apply for this Job!
Alternate Web Site:Click to visit

Job Details

ID 757850
Location
Dubuque, IA
Positions 10
Type
--
Status
--
Pay --
Categories
Clerical/Office Administration
Customer Service
EMSI Skills Call Centers
Communications
Product Information Management
Professionalism
Research
Sales
Benefits

Preferred Candidates

Years of Experience --
Education --

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