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Receptionist, full-time

Medical Associates, Dubuque, IA Dubuque, IA

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Medical Associates Clinic is hiring a full-time Receptionist to provide customer service to our patients while working in a close team of receptionists, clinical staff, and providers.

Schedule: Monday-Friday, with rotating shifts between 6:45 am - 5:30 pm.

Location: Position may be located at either East Campus or West Campus. Flexibility is a must! 

What you'll be doing:

  • Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions.
  • Communicate clearly with customers via telephone and in person, and relay necessary messages to staff.
  • Perform a variety of clerical duties, which may include but not limited to: scheduling functions, insurance questions, accepting payments and balancing cash drawer.
  • Review, update or obtain customer information making necessary changes to ensure correct billing. Set up new insurance coverage as needed.
  • Assist customers with self-service systems as applicable, which may include but not limited to: online patient portals, electronic kiosks, etc.
  • Learn the detailed computer, phone, scheduling and registering systems used on a daily basis. Medical Associates provides an in-depth training program for all new employees.
  • Complete all other assigned projects and duties.

Knowledge, Skills and Abilities:

Education: Equivalent to a high school education.

Experience: From three months to one year of similar or related experience. 

This position will require a high attention to detail while working at a fast pace on the computer, phone, and with our patients. Ideal candidates have some experience with insurance processing, office administrative duties, and are known for always providing above and beyond patient/customer service with a smile. 

This listing has expired

Job Details

ID 759762
Dubuque, IA
Dubuque, IA
Positions 1
Full Time
Pay --
Customer Service
Health Care
EMSI Skills Balancing (Ledger/Billing)
Cash Register
Clerical Works
Customer Service
Detail Oriented
Self Service Technologies
Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education High School/GED

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