• Previous
  • Next

Claims Coordinator II

Rockfarm Supply Chain Solutions, Dubuque, IA

This listing has expired

Job Purpose: As a Claims Coordinator II, you will be a part of our Managed Services team responsible for the audit, presentation, resolution and mitigation of claims with our strategic account customers.  You will be responsible for the subsequent filing of the claims with the intended carrier and resolution of the claim with the carrier, and facilitate disputes and mitigations for payment.  The purpose of this position will be to process each claim to our Client’s requirements.  As the Claims Coordinator II your efforts in working with the carrier and our Clients will ensure the timely processing and mitigation of claims filed.  You will have the responsibility to retrieve claim documents, present each claim to the intended carrier and mitigate claims for payment.  Strong relationships with each carrier’s claims department and our Client’s customers will be needed to successfully meet our Clients expectation on processing and resolution of their claims.  The success of our service to the Client is based upon our ability to provide a high level of customer service, timely filing and successful mitigation of our Clients claims.

Rockfarm Supply Chain Solutions is a growing Logistics Service Provider delivering logistics solutions throughout North America. Our integrated TMS coupled with the Rockfarm team drives waste and cost from our Clients’ Supply Chains enabling our Clients to deliver more competitive product to the market place.

Claims Coordinator II Essential Responsibilities

Timely filing of claims filed by our Client

Knowledge of CARMAK Amendment and claim processing rules within our client’s SOP for mitigation

Audit claim information in the TMS for data integrity and timeline measurements of the claim filing

Accurately audit documents required for a complete claim to include POD, BOL, Invoice, Photos and other corresponding documents needed to support resolution of the claim

Identify and resolve issues related to the filing of the claim

Identify and strengthen relationships with carrier claims departments to improve receipt, review and resolution processes with each carrier

Identify and resolve claim resolution issues

Mitigate claims for dispute

Identify, report and resolve claim filing issues with incorrect or incomplete claim filing information from our Clients customers

Identify and resolve high value claims; escalate within the Carrier Relations Team or our clients claim council hierarchy as needed

Meet departmental and personal KPI goals

Work independently and as a cohesive member of a team to maximize the efficient processing of our Clients claims

Other duties as assigned by authorized personnel. 

KPI Measurements

  • Audit Accuracy
  • Claims Resolution %
  • Timeliness of claims processing 


  • Excellent Verbal and Written Communication Skills
  • Outstanding Work Ethic to include timely follow up and ability to be a team player
  • 1 – 3 Years of Industry Experience, LTL Preferred
  • Based in Dubuque

This listing has expired

Job Details

Req Num --
ID 760639
Dubuque, IA
Positions 1
Pay $36,500.00-$45,000.00
Clerical/Office Administration
Customer Service
EMSI Skills Auditing
Claim Processing
Customer Service
Data Integrity
Key Performance Indicators (KPIs)
Managed Services
Service Provider
Supply Chain
Written Communication
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education --

accessdubuquejobs.com is a product of THMedia © --- SERVER ID: cp4723