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30Nov

This listing has expired

Position: Operations Analyst

Location: Remote

Hourly Pay Rate: $30/hr

Long Term Contract – 6 months – Full Time

 

DESCRIPTION

  • Host and lead project meetings including discovery, design and testing
  • Project Manage telephony migration projects
  • Build UAT testing documents
  • Perform UAT testing on newly created IVR call flows
  • Gather and document current state of IVR components and consulting with call centers
  • Build and Document processes
  • Analyze and document current state of telephony performance metrics and improved call flow opportunities and automation

 

QUALIFICATIONS

  • HS degree or equivalent required, Bachelor’s Degree preferred
  • Contact center support operations experience
  • Experience working with IVR, CRM, and quality monitoring solutions
  • Teamwork & collaboration skills to work across organizations
  • Problem solving skills to develop quick yet sound solutions to resolve complex issues
  • Experience writing process documentation
  • Experience with Microsoft Visio
  • Excellent written and oral communication skills.
  • Strong documentation skills: Visio, Word, SharePoint and SmartSheets

 

 

To apply for this position, please email your resume to darrell@careerpros.com

 

 

-Sedona Staffing Services is an equal opportunity employer.

This listing has expired

Job Details

ID 760803
Location
Positions 1
Type
--
Status
--
Pay $30.00
Categories
Skilled Labor Trades
EMSI Skills Acceptance Testing
Automation
Call Flow
Collaboration
Consulting
Customer Relationship Management
Interactive Voice Response
Microsoft SharePoint
Microsoft Visio
Operations
Performance Metric
Problem Solving
Teamwork
Verbal Communication Skills
Benefits

Preferred Candidates

Years of Experience --
Education --

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