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4Dec

Customer Success Specialist

Cartegraph, Dubuque, IA

This listing has expired

Customer Success is vital for any organization seeking to achieve a high-performance operation. The Customer Success Specialist (CSS) team member will work directly with the Customer Success Management (CSM) team and other company-wide initiatives. This role opens the door to many opportunities for advancement into sales, services, and other positions across our growing company.

In short, you will work closely with our team to provide our customers with the best possible experience, thereby ensuring retention and increased adoption of our products and services. A typical workday for a CSS will likely be anything but typical. If you thrive in an adaptive environment, where you can leverage your creative, technical, and people skills, this role is for you!

 

WHO WE ARE

Optimize Your Buildings and Infrastructure with Cartegraph.

Cities and Counties. Colleges and Universities. Parks, Utilities, Commercial Campuses, and More.

Cartegraph builds safer, more resilient, and more sustainable communities through better stewardship of buildings and infrastructure. We build, sell, and implement powerful, intuitive software solutions that help local governments, utilities, universities, and commercial campuses manage operations and maintenance activities across their buildings and infrastructure portfolio. With Cartegraph, users optimize the performance of their assets, drive efficiencies, improve space utilization, maximize resources, and reduce costs through smarter, data-driven decisions.

 

THE WORK YOU WILL DO

  • Reach out to customer contacts to manage meetings, share updates, gather feedback, and more via phone, email, and social media.
  • Gathering and analyzing data and preparing presentations for customers, senior staff, and managers.
  • Communicating updates, soliciting feedback, and drive resolution of issues.
  • Working closely with the Customer Success Managers and Account Managers to build success stories, grow our reference network, and guide strategic account plans.
  • Performing frequent data entry and update in Salesforce and Gainsight to ensure that our customer data are both current and accurate; that we are driving automation and efficiency in our operations; and, that we are championing data-driven methods and decision making tactics.
  • Actively engage and contribute in team meetings and events focused on improving our customer experience and customer success initiatives.
  • Representing Customer Success in a variety of engagements including managing pre-sale and post-sale events along the customer journey. 

ADDITIONAL RESPONSIBILITIES

  • Champion and advocate for a Customer-first culture at Cartegraph.
  • Build strong customer relationships through empathy, advocacy, and value-added engagements.
  • Manage webinars, regional events, and trade shows as needed.
  • Contribute to our reference program.
  • Contribute to growth, satisfaction, adoption, and retention efforts.

WHAT YOU BRING TO THE TABLE

  • You’re eager to learn new software, processes, and habits.
  • You embrace change and can adapt quickly when initiatives or situations change.
  • You have the ability to influence people to accept change or new ideas.
  • You thrive in a high-paced, high expectation environment.
  • You have excellent communication skills in writing, speaking, listening, and cold calling.
  • You’re persistent and driven. You apply a can-do, never give up attitude to everything you do.
  • You can communicate effectively with all levels of a customer organization from office staff to C-level contacts.
  • You’re persuasive and understand how to lead through influence and negotiation.
  • You’re personable and have a positive attitude in your work and interactions.
  • You’re comfortable leading technical training and sales demos as needed. 

DESIRED EXPERIENCE AND QUALIFICATIONS

  • You have, or are working towards, a 2- or 4-year degree program in a business administration or technical field such as MIS or GIS. We will also consider the right candidate with an equivalent combination of education and work experience.
  • Have strong skillsets or experience in both technical and sales roles.
  • Have experience in municipal or county government operations, higher education operations, building and infrastructure industries, water or wastewater treatment operations.
  • Have technical experience and aptitude with Cartegraph, InVision, SEMS, Esri, AutoCAD, and/or other Work and Asset Management software.
  • Have experience in working with Salesforce, Gainsight, or other CRM platforms.
  • Have experience in working with Office 365, SQL, PowerBI, Pendo, and similar operational solutions.

TRAVEL

Ability and willingness to travel (up to 20%) as required

 

BENEFITS

We tried to narrow down to just 5 reasons to work here, but it was impossible...

  • Opportunities to apply your skills and experiences with an established industry leader
  • Collaborative work environment
  • Co-workers with a passion for what they do
  • Casual and flexible work environment
  • Competitive pay and benefits
  • 15 days of PTO in just your first year (whoa)
  • Paid parental leave
  • One week sabbatical every five years
  • Paid holidays (plus a couple extra days)
  • 401k plan with generous employer match
  • Social events, coffee and snacks, foosball and more...

Learn more about working at Cartegraph and our Midwest-Nice culture:

Cartegraph's Culture Video

https://www.glassdoor.com/Overview/Working-at-Cartegraph-EI_IE335255.11,21.htm

In our efforts to recruit those who will elevate our success and ensure a proper career fit, we invite you to complete the Culture Index Survey. The survey contains two questions and should take no more than 10-15 minutes. If you have questions, please contact hr@cartegraph.com.

Cartegraph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and do not tolerate discrimination of any kind. If you are unable to complete our online employment application or require an accommodation to do so, please call 563-587-3366 for assistance.

This listing has expired

Job Details

ID 760988
Location
Dubuque, IA
Positions 2
Type
Employee
Status
Full Time
Pay --
Categories
Customer Service
Technical
EMSI Skills Advocacy
ArcGIS (GIS Software)
AutoCAD
Business Administration
C (Programming Language)
Cascading Style Sheets (CSS)
Cold Calling
Communications
Customer Data Management
Customer Experience
Customer Relationship Management
Data Analysis
Data Entry
Decision Making
Empathy
Influencing Skills
Infrastructure
Management
Negotiation
Office365
Operations
Persuasive Communication
Power BI
Presentations
Project Management Software
Resilience
Sales
Salesforce.Com
Sewage Treatments
SQL (Programming Language)
Technical Training
Web Conferencing
Writing
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education --

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