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Patient Navigator

Hillcrest Family Services

1 Positions

ID: 2357

Posted On 06/14/2021

Job Overview

About the Organization

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. Were a place where compassion is commonplace. Where our passion soars and faith restores.

 

 

About the Program

The Certified Community Behavioral Health Clinic (CCBHC) aims to provide a comprehensive range of mental health and substance-use disorder services, with an emphasis on helping vulnerable individuals. These services include:

  • Crisis mental health services
  • Outpatient mental health and substance-use services
  • Screening, assessment, and diagnosis
  • Patient-centered treatment planning

This program will benefit uninsured, under-insured, and under-served residents in Dubuque and Jackson counties, by offering multiple services and creating a more accessible and seamless environment for clients. Our goal is to remove barriers and improve access to care and reduce wait times to give our clients quicker access to services.

 

 

Your Responsibilities

As a Patient Navigator, you will be the patients first point of contact and provide individualized assistance to facilitate their access to quality care. You will ensure that patients are informed of potential care options connect them with the appropriate resources. Responsibilities include:

  • Facilitating and scheduling patient appointments/referrals with appropriate providers
  • Responding to patient inquiries and assisting patients with the completion of paperwork
  • Educating patients on care processes and providing counsel to reduce anxiety and fear
  • Identifying patient barriers to care such as transportation, scheduling complications, insurance, language barriers, child care needs, etc. that would prevent a patient from showing up at their appointment and navigating them to additional resources
  • Making referrals to internal or external case management services as necessary
  • Documenting every intervention into the electronic health record (EHR)

 

 

What You Need

  • Associates degree in a human services or behavioral health field
  • Experience working with electronic health records (EHR)
  • Must have interest and knowledge of community health care and primary care
  • Demonstrated commitment to impacting the care of high risk patients
  • Ability to work collaboratively with physicians, staff, and external organizations
  • Strong communication skills with diverse populations
  • Excellent coordination and time-management skills
  • Solid relationship-building and interpersonal skills
  • Demonstrated awareness and value of cultural competence

 

 

What Makes You Stand Out

  • Bachelors degree
  • 1-2 years of experience with health care clinic operations
  • Experience working as a patient navigator/community health worker

 

 

Competitive compensation and benefits package including:

  • Heath insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with employer match
  • Paid time off
  • Paid holidays
  • Tuition assistance
  • Staff development and training
  • Free onsite healthcare for employees and families

 

 

Additional Information

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job posting are not considered the minimum requirements necessary to perform the job, but rather as guidelines. A complete list of job duties may be requested at any time during the job application process. EEO Employer/Protected Veteran/Disabled

Primary Contact

315333

Human Resources

,

563-557-8211

Phone

Phone

Phone

563-207-5051

Fax

humanresources@hillcrest-fs.org

Email

True

False

True

Job Details

Categories

Health Care
Human and Social Services

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Company ID

1066

Job REQ #

# Positions

1

Start Date

20210614

End Date

20220217

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Hillcrest Family Services

About the Company

Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help.  In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well.  Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community InvolvementWith primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa.

Mission: Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~