Patient Navigator
Hillcrest Family Services
1 Positions
ID: 2357
Posted On 06/14/2021
Job Overview
About the Organization
Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. Were a place where compassion is commonplace. Where our passion soars and faith restores.
About the Program
The Certified Community Behavioral Health Clinic (CCBHC) aims to provide a comprehensive range of mental health and substance-use disorder services, with an emphasis on helping vulnerable individuals. These services include:
- Crisis mental health services
- Outpatient mental health and substance-use services
- Screening, assessment, and diagnosis
- Patient-centered treatment planning
This program will benefit uninsured, under-insured, and under-served residents in Dubuque and Jackson counties, by offering multiple services and creating a more accessible and seamless environment for clients. Our goal is to remove barriers and improve access to care and reduce wait times to give our clients quicker access to services.
Your Responsibilities
As a Patient Navigator, you will be the patients first point of contact and provide individualized assistance to facilitate their access to quality care. You will ensure that patients are informed of potential care options connect them with the appropriate resources. Responsibilities include:
- Facilitating and scheduling patient appointments/referrals with appropriate providers
- Responding to patient inquiries and assisting patients with the completion of paperwork
- Educating patients on care processes and providing counsel to reduce anxiety and fear
- Identifying patient barriers to care such as transportation, scheduling complications, insurance, language barriers, child care needs, etc. that would prevent a patient from showing up at their appointment and navigating them to additional resources
- Making referrals to internal or external case management services as necessary
- Documenting every intervention into the electronic health record (EHR)
What You Need
- Associates degree in a human services or behavioral health field
- Experience working with electronic health records (EHR)
- Must have interest and knowledge of community health care and primary care
- Demonstrated commitment to impacting the care of high risk patients
- Ability to work collaboratively with physicians, staff, and external organizations
- Strong communication skills with diverse populations
- Excellent coordination and time-management skills
- Solid relationship-building and interpersonal skills
- Demonstrated awareness and value of cultural competence
What Makes You Stand Out
- Bachelors degree
- 1-2 years of experience with health care clinic operations
- Experience working as a patient navigator/community health worker
Competitive compensation and benefits package including:
- Heath insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Paid time off
- Paid holidays
- Tuition assistance
- Staff development and training
- Free onsite healthcare for employees and families
Additional Information
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job posting are not considered the minimum requirements necessary to perform the job, but rather as guidelines. A complete list of job duties may be requested at any time during the job application process. EEO Employer/Protected Veteran/Disabled