Part Time Membership Services Representative (copy)
Dubuque Community Y
1 Positions
ID: 10311
Posted On 03/23/2022
Job Overview
POSITION SUMMARY:
As a Membership Service Representative you will deliver excellent service to all members, guests, and program participants. You will also perform duties such as responding to member and guest needs, promote memberships and programs, and maintain cleanliness of the lobby area.
BENEFITS SUMMARY
This part-time opportunity includes a free Y membership and a membership discount for the employee’s household.
QUALIFIED CANDIDATES WILL:
- Perform and provide excellent customer service skills by exceeding member expectations! Consistently greet every person who enters the Dubuque Community YMCA/YWCA (by name, if known) and recognize all members and guests when they leave.
- Engage in active listening with members and program participants in order to build relationships, understand an individual's goals and interests, and take the initiative to ensure the member has a positive experience.
- Answer phones, direct calls, and provide accurate information about membership and programs.
- Be knowledgeable about all YMCA programs and sell them effectively. This includes being familiar with all current brochure information, upcoming events and other special activities. If information is not available, be responsible for obtaining the correct information, updating front desk resources and providing information to members.
- Control access to the facility. Check-in members entering the building by scanning membership cards and obtaining proper identification of guests.
- Register for membership and/or programs, by inputting data in the computer, collecting the proper payment and verifying the accuracy of information on YMCA forms.
- Enter all transactions accurately and completely into the computer system. Balance all end of shifts and report any discrepancies to the supervisor.
- Maintain a supply of clean towels that should be available to members and guests at all times.
- Follow and enforce all YMCA procedures and policies, including: personnel guidelines, safety guidelines, facility access procedures and membership policies. Carry out emergency plans as necessary.
- Maintain a clean and safe YMCA. Take initiative to clean up/repair areas.
- Be dressed in appropriate attire and wear a name tag at all times.
- Attend and remain current on all mandatory training and staff meetings.
- Be knowledgeable and supportive of the YMCA annual support campaign.
- Any other duties as assigned.
QUALIFICATIONS:
- Strong communication, customer service and problem solving skills.
- Ability to actively listen.
- This person needs to be a self-starter, able to handle multiple tasks under limited supervision, work well in a team setting and be detail oriented.
- Experience with and knowledge of computers.
- Possess a positive and professional attitude.
- Have cash handling skills and the ability to reconcile shift transactions.
- A willingness to commit to the mission of the YMCA.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
- The noise level in the work environment is usually moderate.