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Implementation Consultant (Remote)

McGraw Hill, Dubuque, IA

This listing has expired

Build the Future
McGraw Hill's Higher Education team delivers powerful platforms, highly personalized course materials, and effective learning supplements to help students achieve their goals at every stage of their academic and professional careers.
We have an immediate opening for an Implementation Consultant working remotely as a member of our distributed implementation team. Reporting to the Implementation Manager, the Implementation Consultant is responsible for promoting customer success by providing guidance, training, and support that empowers college-level faculty and administrators to harness the power of our solutions.  This position can be located anywhere within the United States.
How can you make an impact?
From boosting student engagement and performance to advancing affordability, access, and equity, your work will focus on driving improved educational outcomes and cultivating relationships that result in enduring customer loyalty, retention, and growth.
What would you be doing?
· Develop, maintain, and articulate in-depth understanding of McGraw Hill Higher Education's digital products (Connect, SIMnet, ALEKS) as well as working knowledge of fundamental concepts related to learning science and instructional design.
· Partner with sales personnel to assess needs, develop implementation plans, and leverage McGraw Hill Higher Education's support offer to retain existing customers and win new business.
· Oversee implementation processes for both new and returning customers to ensure they are continuously positioned to achieve improved outcomes and enjoy the best experience possible.
· Conduct one-on-one and group meetings via Zoom to provide consultative guidance, training, and support tailored to customer's unique needs and goals.
· Provide timely follow-up to meetings and responses to incoming customer inquiries related to implementation of our digital products.
· Facilitate resolution of customer issues via troubleshooting, research, and collaboration with fellow implementation consultants, sales partners, product teams, and technical support staff.
· Actively participate in team meetings, strategy calls, and learning and development exercises.
· Contribute to ongoing evolution of McGraw Hill Higher Education's products and services by relaying vital customer feedback and generating new ideas to inform future updates and enhancements. 
We're looking for someone with:
· Bachelor's Degree.
· 1-2 years experience in customer success or similar role related to software implementation (higher education experience preferred but not required).
· Exceptional communication and presentation skills to effectively train and support customers with varying levels of technical acumen and confidence.
· Ability to excel in a remote setting. This is primarily a work-from-home position, but a hybrid work arrangement is also possible depending on location.
· Positive attitude, purpose-driven spirit, and growth mindset for embracing challenges.
· Instructional design, teaching and/or coaching experience also a plus.

As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.

Are you ready for a new challenge? Apply for a career at McGraw Hill and together, we'll impact the world.

This listing has expired

Job Details

Req Num 42764
ID 774541
Dubuque, IA
Positions 1
Pay --
Environmental/Quality Assurance/Safety

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