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8Oct

Solutions Manager (Remote)

McGraw Hill, Dubuque, IA

This listing has expired

Impact the Moment
When was the last time you experienced the impact of your work? Our team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the world and experience first-hand the difference your hard work makes. We're looking for a Solutions Manager to join our team. This is a remote position and can be based anywhere within the United States.

How can you make an impact?
The Solutions Manager will work alongside the McGraw Hill Higher Education sales point-person at strategic accounts to implement/manage scalable processes that both generate and protect revenue. In this role, you will also serve as a liaison with the Customer Experience Group (CXG), ensuring consistent messaging and support is provided to identified strategic accounts.

What you will be doing:
- Partner with sales organization to manage and track all inclusive access business for that region, ensure seamless delivery of products via the inclusive access business model, and facilitating all communication with CXG/MediaOps during periods of peak volume.
- Work directly with sales to manage the end-to-end delivery of CCC projects which are comprised of various combinations of McGraw Hill content.
- Manage all communications with internal development teams, able to clearly articulate the status, development timeframe, and remaining steps for any project at any time.
- Work with product and custom teams to identify products, and partnering with sales to move customers to appropriate solutions.
- Leverage the CXG daily report to identify trends, work with Solutions Architect to develop plans to address common support issues via training, implementation, and product development.
- Sharing Connect sections to appropriate instructor accounts, creation of instructor accounts, tracking of section URLs for codeless offer setup and working with the School to maintain accurate records of codeless courses.

We're looking for someone with:
- Bachelor's Degree.
- 3+ years of experience in education technology, software implementation, or Higher Education.
- High-degree of account ownership and initiative to keep the customer relationship on a positive trajectory.
- Ability to effectively communicate/formulate strategy, ideas and solutions to internal and external customers.
- Understanding of capabilities and restrictions of technologies as they relate to integration and implementation.
- Excellent problem solving, prioritization and organizational skills to serve and support internal and external customers effectively and efficiently.
- Knowledge of and or experience in the education market.

As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.

Are you ready for a new challenge? Apply for a career at McGraw Hill and together, we'll impact the world.

This listing has expired

Job Details

Req Num 42885
ID 776400
Location
Dubuque, IA
Positions 1
Type
--
Status
--
Pay --
Categories
Environmental/Quality Assurance/Safety
Benefits

Preferred Candidates

Years of Experience --
Education --

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