Universal Banker
MidWestOne Bank
1 Positions
ID: 2021-2731
Posted On 11/24/2021
Job Overview
- Recommends appropriate retail accounts and services by explaining unique benefits to the customer in addition to features
- Informs customers of services offered by other business lines and connects customer to them when appropriate
- Processes all deposit, savings, and loan transactions including complex transactions (ie. CTRs, stop payments, overdrawn accounts, statement or transaction errors, account closing, etc)
- Actively uses bank technology and resources (ie. OnePops and OneView) to keep customer information current and inform them of additional ways we can meet their needs
- Resolves customer complaints and overcomes concerns related to deposit account transactions
- Assists customers with a variety of retail service needs including but not limited to:
- Personal ATM/Debit cards (ie. ordering and closing cards, resolving transaction errors, handling fraudulent transactions)
- Overdraft protection services
- Check orders and updating address and contact information
- Wires and other electronic transfers
- Establishing personal online banking services and assisting with basic navigation questions
- Assists less experienced staff with transactions as needed and is accountable for overrides processed with those transactions
- Locates and resolves offages for self and assists with other associates as needed
- Performs branch operations duties on a daily, weekly, monthly basis (ie. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc)
- Actively participates in community events to demonstrate support for MWO culture
- Provides support and acts as a backup for basic account opening and ownership updates
- Performs other duties based on branch traffic and needs
The Perks!
- Competitive base compensation with additional performance-based incentives/bonus potential (incentives and bonus will vary depending on role)
- Career growth opportunities
- Continuous learning opportunities
- 401(k) Retirement Plan with company match with immediate vesting
- Employee Stock Ownership Plan
- Employer provided group life insurance with option to purchase additional life insurance for you and your family members
- Employer provided long term and short term disability insurance
- Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more!
- Medical, Dental, and Vision insurance
- Flex spending plan & Health savings accounts
- Additional Insurance options to meet your personal needs: Pet Insurance and Critical Illness and Accident insurance
- Student Loan Debt Reduction Program & Tuition Assistance Plan
- Wellness Program
- Free banking services and other financial services discounts
- Take Your Dog to Work Day in June
- Employee Rally Day- a day of celebration and recognition!