Customer Care Representative
Express Employment Professionals
1 Positions
ID: 4949
Posted On 12/20/2021
Job Overview
Express Employment Professionals in Dubuque has partnered with a local financial institution to seek candidates for a Customer Care position.
Responsibilities
- Answering incoming calls, transferring members to the appropriate department / individual, and assisting members with a wide variety of questions
- Utilizing customer service skills the assist members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more
- Collaborating with various departments to ensure members are receiving the highest quality of care possible
- Other duties as assigned
Skills
- HS Diploma or GED
- Excellent communication skills
- Hands-on experience with Microsoft Office products
- Solid computer skills
- Call center experience preferred
Wage: $16-$17/hour + monthly initiatives
Schedule: 8:30-5:30pm M-Thursday, Friday 9:00-6:00, rotating Saturday’s 8:30-12:30
Position Type: Evaluation Hire/Direct Hire opportunity
About Express: Express Employment Professionals is a locally owned and operated job match company. We specialize in connecting our community to long term, permanent work opportunities. As a 2021 Best of Staffing Awards Winner, we are dedicated to helping individuals find the best job to match their desires and skill set. One interview with us is similar to interviewing for over 100 companies. Apply to join our Express family today. As always, there is never a fee to the jobseeker!
Express Employment is an Equal Opportunity Employer