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Software Trainer (Entry Level)

Crescent Electric Supply Co, East Dubuque, IL

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Position Overview:  
Employee will be a software and process champion. The individual will travel to branches and training sites to coach and train employees on software functionality as well as operational processes supported by our CEOPS and CETG’s. Employee will be responsible for supporting company goals to increase productivity and profits through improved use of software tools.
Primary Duties:
  • Proficient understanding of company processes explained in the Crescent Electric Operating Procedures (CEOP’s) and Crescent Eclipse Training Guides (CETG’s).  Ability to offer suggestions for improvement in CEOP’s and may be asked to define, create and teach CEOP’s and CETG’s. 
  • Prepare and teach classes to branch personnel on Crescent Electric Operating Procedures.  This will include new processes, upgrades or bolt-on VAS’s. 
  • Conduct Branch Training Assessments at branch locations to discover opportunities to improve branch processes and procedures. 
  • Absorb, document, test and assist in assigned functional areas during a new release of the Epicor Eclipse ERP system.  This activity should occur bi-annually and will involve interactions with several GO departments. 
  • Build onboarding tools for new hires, including curriculums, web based training tools and role-based training guides. 
  • For acquisitions, lead, train, mentor and coach during conversion and go live activities. 
  • Communicate branch concerns back to the Eclipse Core team for review. 
  • Assess additional training needs required by individuals/groups and adjust schedule to accommodate needs of the branch location. 
  • Complete Electrical Distributor Guided Education (EDGE) training program. 
  • Provide support to all responsible functional areas of a Crescent Electric Supply sales and distribution center during Go-live transition. 
  • Represent Crescent Electric in an ethical and professional manner that will reflect favorably on the reputation of both the employee and company. 


  • Individual must possess strong PC skills and be comfortable with learning and teaching new technologies. Must have the ability to work quickly and accurately within time constraints and against deadlines. In addition, must possess strong interpersonal skills, organizational skills, be a self-starter, detail oriented, and have the ability to multitask and communicate effectively with diversified branch personnel. 
  • Must have the ability and interest to train and maintain patience and professionalism during stressful situations. 
  • Must be able to communicate effectively with all staff possessing varying levels of computer skill. 
  • Must be comfortable with flying and travel. 50% travel required.
  • Must be comfortable with public speaking. 
  • Must meet company driving record requirements.
  • Valid driver's license.
  • Associate’s degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Competitive Benefit Package:  
We offer a competitive benefits package including 401(k), medical, dental, life, and disability insurance.

CESCO is an Equal Opportunity Employer:  
Candidates are subject to reference checks, credit, criminal background and DMV checks, assessments, and a post-offer drug screen. EOE/M/F/Vets/Disability

Click on the following link: http://bit.ly/1ijPb32 to be directed to our Youtube playlist.  Learn more about Crescent Electric Supply Company and what our employees have to say about working for this great organization.  

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Job Details

Req Num --
ID 497189
East Dubuque, IL
Positions 1
Full Time
Pay --
Clerical/Office Administration
Customer Service
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education Associates

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