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Learning Management System (LMS) and Documentation Intern

Crescent Electric Supply Co

1 Positions

ID: 5923

Posted On 01/06/2022

Job Overview

As the Learning Management System (LMS) & Documentation Intern at Crescent Electric, you will provide support to the Training & Development team by maintaining and updating Crescent Electric Training Guides (CETGs) and the Workday LMS System. In this role, you will assist company stakeholders with documentation updates as part of transformation efforts and learn about enterprise level Training & Development efforts. This position is a part-time, working approximately 10 hours per week.
 
PRIMARY RESPONSIBILITIES:
  • Work directly with Training & Development Manager and subject matter experts to prepare, coordinate, and document corporate training programs, training materials and presentations.
  • Work with subject matter experts to develop in-person and e-learning content including process maps, training guides, videos, and quizzes.
  • Ensure that all training materials and programs are compliant with state and federal laws and regulations governing the business.
  • Act as point-of-contact for partner training programs (NAED, AMA, etc.) and assist with employee enrollment of programs.
  • Support online learning management system for the enterprise. Tasks may include: creation & maintenance of online courses, support tickets & troubleshooting as needed, report creation and maintenance, LMS layout maintenance, etc.
  • Act as documentation specialist for training documentation updates. Work with process owners and assist with writing & documentation of Crescent processes.
 
SKILLS:
  • Basic understanding of change management and process improvement practices and ability to put related principles into action.
  • Experience in using content authoring tools such as Camtasia, Storyline 360 or Adobe Captivate to create innovative, creative and engaging content.
  • Advanced computer skills (i.e. Microsoft Word, Excel, PowerPoint, Outlook, Zoom, etc.)
  • Must meet Crescent Electric Supply Company’s requirements to drive as stated in the Driving Company Vehicles policy found in the Employee Handbook and Policy Manual.
  • Excellent customer service skills.
 
EDUCATION AND/OR EXPERIENCE:
  • 1+ year education in business, HR, Communication, Education or other related field or commensurate experience.
  • Experience with technical writing or procedure documentation preferred.
 
Family Owned. Culture of Quality. Opportunities to Advance.
Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders...together.
 
Crescent Electric Supply is an Equal Opportunity Employer. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen.

Primary Contact

305300

Shannon Klavenga

Senior Talent Acquisition Partner, Human Resources

563-585-4076

Phone

Phone

Phone

Fax

Shannon.Klavenga@cesco.com

Email

True

False

True

Job Details

Categories

Clerical/Office Administration
Customer Service
Human Resources

Location

Dubuque, IA

Shift

First Shift
Flexible

Job Type

Employee

Full/Part

Part Time

Qualifications

Education

Some College

Company ID

949

Job REQ #

# Positions

1

Start Date

20220106

End Date

20220217

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Crescent Electric Supply Co

About the Company

Crescent Electric Supply Company is a nationwide leader in electrical supply distribution and solutions, helping to power and connect communities.  We serve those to help keep the lights on, the power going and the data flowing.

We are family-owned with a family of brands that includes more than 150 branch locations in 28 states, and a growing network of distribution centers.  In addition to Crescent Electric, our customers are served by:

  • Stoneway Electric in Washington and Idaho
  • Interstate Electric Supply in Idaho and Oregon
  • National Electric Supply in New Mexico
  • BA Supply in Missouri
  • Mesco Electrical Supply in Ohio
  • Womack Electric Supply in Virginia and North Carolina
  • Lowe Electric in Georgia and South Carolina

We foster a culture where:

  • We care about our teammates in the same way that we care about our customers.
  • Career development is taken seriously - we strive to provide every team member with the opportunity to grow professionally.
  • Leaders inspire, build trust and empower everyone to achieve their best.

You will work with others who show respect and support for one another.


Join our team and let’s serve together, power our communities together and become the industry leader together.

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