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Business Initiatives Manager, Non-Qualified and Defined Benefit

Prudential Financial, Dubuque, IA


The Business Initiatives Manager is responsible for representing the Client Relations and Business Development (CR&BD) organization on initiatives that enhance the client and intermediary experience, grow our business, ensure a smooth and highly productive service delivery and support a positive employee climate.  This role will be interfacing with systems developers and business partners, setting priorities, acceptance testing, end user training, and system rollout.


Responsibilities Include:


  • Manage or participate in key Non-Qualified and Defined Benefit initiatives and projects on behalf of the Client Relations Business Development (CRBD) Client Service Organization

  • Ensure all areas of organization readiness are being addressed before rolling out to internal associates, clients and intermediaries

  • Plans, organizes and monitors change integration, problem resolution and project work for CR&BD Client Facing Organization (Key Account, Client Service Manager, Relationship Managers, etc.)

  • May have supervisory/managerial duties including instructing, assigning, directing, coaching a small team

  • Supports the Client Service Directors, Regional Vice Presidents and Office of Client Management on initiative management, initiative reporting and analysis on initiatives

  • Bachelor's degree preferred
  • 5+ years of Retirement Industry experience required
  • Strong knowledge of Prudential Retirement Services product offering or related retirement industry products and services with a strong emphasis in Non-Qualified and Defined Benefit
  • Knowledge of Prudential Retirement record keeping and support peripheral system platforms (i.e., Metrix, Discoverer, FYI etc.)  In addition, experience with Customer Relationship Management platforms
  • Ability to lead a cross-functional project team and provide guidance and leadership to help achieve team goals
  • Ability to direct and motivate teams of people to encourage high standards of performance without formal authority
  • Ability to represent and make decisions on behalf of all CRBD, the various segments and markets
  • Ability to manage multiple projects and manage conflicting priorities
  • Negotiation skills that focus on best outcomes for external and internal customers
  • Strong leadership/interpersonal skills to mentor/coach less experienced associates
  • Professional presence with a level of comfort interacting with associates at all levels of the organization, including senior management
  • Strong oral and written communication skills and ability to foster relationships with internal partners and keep lines of communication going for accurate representation
  • Computer proficient with Microsoft Word, Excel, and proficiency with Microsoft PowerPoint
  • Strong organizational skills
  • Ability to travel 25% to other Prudential offices
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Job Details

Req Num MAN0000T
ID 142635
Dubuque, IA
Positions 1
Full Time
Pay --

Preferred Candidates

Years of Experience 2-5 Years
Education --

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