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Merchant & Credit CArd Services Associate

American Trust & Savings Bank, Dubuque, IA

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  1. Understands and complies with the client experience program of the Bank, “The Client Circle,” by consistently providing an excellent client experience.

 2.  Clerical Duties:

Prepares monthly reports - internal and external

Keeps record of merchant equipment – leased and purchased

Monitors, organizes and maintains equipment terminals and supplies

Prepares and submits paperwork & files for merchant set-ups

Performs account maintenance on merchant accounts

Downloads merchant terminals and prepares merchant welcome kits

Keeps merchant listing and other reports up-to-date

Assists with ordering merchant supplies and equipment/terminals

Assists with business card application set-ups & checklists

Assists with special projects in acquiring and issuing areas

Prepares and files credit card folders

 3.  Customer Service

Assists with merchant service issues, questions and concerns

Works with merchants on PCI compliance related issues

Backs-up Director of Merchant Sales & Operations for new and existing merchants to install, repair or replace equipment

Assists with customer questions on Base 2000, eZCard & ScoreCard credit card systems

Assists in back-up capacity with eZBusiness Card Management clients

 4.  Performs other duties as assigned

 Skills and Abilities:

Ability to operate P.C., calculator, copier, fax machine and telephone. Proficiency in Windows, Outlook, Word and Excel preferred. Experience in data entry and organizational skills required. Ability to positively interact with internal and external clients.

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Job Details

Req Num --
ID 371573
Dubuque, IA
Positions 1
Pay $25,000.00-$30,000.00
Banking/Mortgage/Financial Services
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education High School/GED

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