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14Mar

Member Solutions Consultant (Collections Consultant)

Dupaco Community Credit Union, Asbury, IA

When you hear the word “Collections,” what 4 letter word do you think of?
Was it Care… Help… Kind... Hope...? Maybe even Team…Work…Time…Paid…? 
At Dupaco we do things differently. We are one of a kind. Our Member Solution Consultants are not collectors, they are resources for our members - they care! They take the time to work with our members, to help them through a difficult time, to give them hope. If you want to get paid to make a difference, our Member Solutions team is the place to be!

RESPONSIBILITIES:

  • Demonstrate a positive member service focus (internal and external) at all times on achieving the credit union’s vision and values in the performance of all job responsibilities
  • Interview members in person and by phone regarding delinquency and/or loan extension agreements, including financial counseling when required
  • Prepare correspondence on delinquent accounts; phone contact with members and cosigners as necessary
  • Skip-trace accounts according to established credit union policies and procedures
  • Review charge off file periodically for possible recoveries
  • Obtain monthly loan payment amount commitment from members prior to processing loan applications and quote payment including credit life and disability payment protection

REQUIREMENTS:

  • High School Graduate or equivalent (i.e. GED)
  • Minimum of two years collection experience with thorough knowledge of consumer loan collection procedures and related legal requirements
  • Prior Consumer lending experience is preferred
  • Excellent interpersonal and communication skills to represent Dupaco Community Credit Union in a positive way
Apply for this Job!
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Job Details

Req Num MEMBE01089
ID 371708
Location
Asbury, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Banking/Mortgage/Financial Services
Customer Service
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 2-5 Years
Education High School/GED

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