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14Mar

Member Solutions Consultant (Collections Consultant)

Dupaco Community Credit Union, Asbury, IA

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When you hear the word “Collections,” what 4 letter word do you think of?
Was it Care… Help… Kind... Hope...? Maybe even Team…Work…Time…Paid…? 
At Dupaco we do things differently. We are one of a kind. Our Member Solution Consultants are not collectors, they are resources for our members - they care! They take the time to work with our members, to help them through a difficult time, to give them hope. If you want to get paid to make a difference, our Member Solutions team is the place to be!

RESPONSIBILITIES:

  • Demonstrate a positive member service focus (internal and external) at all times on achieving the credit union’s vision and values in the performance of all job responsibilities
  • Interview members in person and by phone regarding delinquency and/or loan extension agreements, including financial counseling when required
  • Prepare correspondence on delinquent accounts; phone contact with members and cosigners as necessary
  • Skip-trace accounts according to established credit union policies and procedures
  • Review charge off file periodically for possible recoveries
  • Obtain monthly loan payment amount commitment from members prior to processing loan applications and quote payment including credit life and disability payment protection

REQUIREMENTS:

  • High School Graduate or equivalent (i.e. GED)
  • Minimum of two years collection experience with thorough knowledge of consumer loan collection procedures and related legal requirements
  • Prior Consumer lending experience is preferred
  • Excellent interpersonal and communication skills to represent Dupaco Community Credit Union in a positive way

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Job Details

Req Num MEMBE01089
ID 371708
Location
Asbury, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Banking/Mortgage/Financial Services
Customer Service
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 2-5 Years
Education High School/GED

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