Service Availability ManagerIBM, Dubuque, IA
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The Availability Manager performs the day-to-day overall management of the process. This role ensures that all process activities are being performed and that they are staffed adequately. The Availability Manager plans, improves, monitors and reports the availability of IT services and IT infrastructure components in order to meet availability service level commitments.
Who you are:
• You will be the primary contact between Customer and delivery support organization.
• You will be responsible for leading and directing the delivery team.
• You will pro-actively monitor the problem, change process of the account, and manage problem and change issues and alerts as needed.
• You will help to ensure quality of service maintained and manage cost of delivery by looking at better ways to provide service in a cost-efficient manner.
• You will be accountable for leading technical teams to mentor, motivate and help them to maintain high performance
What you’ll do:
• Be single point of contact for delivery and be the advocate between Service Delivery and the Customer
• Provide leadership and direction to Delivery teams
• Handle Operational Issues related to delivery center
• Provide technical support and participate in the Change Control Board and/or change control process
• Drive/participate and coordinate crisis management
• Participate in account plan/strategy
• As directed by the PE drive/manage subcontractors/ third party providers.
Required Professional and Technical Expertise
- 1-2 years: Team Building, Change control , Crisis Management
- Fluent in English
Preferred Professional and Technical Expertise
- Change control , Crisis Management
- Fluent in English
** To apply click on the External URL and search for Req# 78308BR**