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Part Time Financial Service Associate

Prudential Financial, Dubuque, IA

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How often do you get an opportunity to join a Fortune 50 company? Now's your chance! Start a career journey with Prudential Financial in our Retirement Contact Center.  Prudential is a leader in solving the world's retirement challenges, and we are looking for career-oriented candidates who are willing to learn our business from the ground up. 


Our Financial Service Associates are responsible for answering in-bound calls from participants of our corporate sponsored retirement plans.  These individuals help answer retirement related questions; educate participants on rules/regulations of the plan(s); and assist in processing transactions.   


Becoming a Financial Service Associate provides a comprehensive introduction to the financial/retirement industry through an extensive training program that allows associates to develop technical expertise, process knowledge and a solid foundation of Prudential's Retirement products. Beyond training, there are ongoing opportunities to collaborate in group training, call coaching, mentoring and personal development in order to further enhance your professional communication skills and deepen your technical knowledge.   This position is a great step on your career path with Prudential, leading to opportunities within the Contact Center and also other areas of the organization such as Performance Coaching, Operations, Sales, and Relationship Management


Prudential offers an extensive training program, which includes:

  • 3-4 weeks of paid training on Prudential's retirement products, systems and procedures.

  • One on One peer, coach and manager mentoring sessions that facilitate building your expertise.   These mentoring sessions continue beyond training to foster your continual career and personal development

  • Ability to become registered with training specific to the FINRA Series 6 and 63 licensing exams.

Qualifications for this position include:

  • Excellent verbal and written skills.
  • Strong commitment to providing exceptional customer service.

  • Outstanding active listening skills and the ability to engage customers to determine their unique financial needs and preferences.

  • Proficient PC and keyboarding skills with ability to multi-task between multiple computer applications.

 We also prefer, but do not require:

  • Knowledge of retirement products, or other experience in the Financial Industry.
  • Associate's or Bachelor's Degree


  • The hours of operation for the Retirement Contact Center are 7:00am - 8:00pm CST
  • Following a 4 week training program (8:00 a.m. - 4:00 p.m. CST, Monday - Friday), each new member will be placed on a part time schedule.  
  • Flexible schedules are available.  

Our next class will be starting Monday, May 22, 2017   Interested??  Apply today!!


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Job Details

Req Num CS 000CP
ID 372809
Dubuque, IA
Positions 1
Part Time
Pay --
Banking/Mortgage/Financial Services
Clerical/Office Administration
Customer Service

Preferred Candidates

Years of Experience --
Education --

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