MedOne Healthcare Systems is a national, full-service transparent pharmacy benefit administrator headquartered in Dubuque, Iowa and licensed as a third-party administrator (TPA) by the State of Iowa.
We are an innovative and fast-paced company looking for employees interested in working for a business where they can make a difference. MedOne is committed to building solutions with the most current technologies available in the market place. We operate in a fast-growing industry that supports significant business growth and as a result, wonderful growth opportunities for our employees.
Answer and appropriately handle all incoming client, member, plan sponsor, or pharmacy telephone calls or emails. Escalate client-related issues to the appropriate staff member. Assist MedOne Pharmacy Services and its patients with the process of filling mail-order medications. Communicate with appropriate MedOne colleagues, if necessary, to resolve member issues, claims payment issues, authorizations issues and daily operations. Assist with running standard and non-standard client reports as directed. Conduct outbound calling projects as assigned. Demonstrate strong organizational, excellent verbal and written communications skills with emphasis on attention to detail. Portray a positive image and abide by all rules, regulations and policies of the employer. Background in pharmacy or other related healthcare field highly preferred. This position will also rotate Saturdays.
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Paid Sick Leave
|Years of Experience||1-2 Years|