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13Apr

MedOne Member Services Representative

Medone Healthcare Systems, Dubuque, IA

Answer and appropriately handle all incoming client, member, plan sponsor, or pharmacy telephone calls or emails.  Escalate client-related issues to the appropriate staff member.  Assist MedOne Pharmacy Services and its patients with the process of filling mail-order medications.  Communicate with appropriate MedOne colleagues, if necessary, to resolve member issues, claims payment issues, authorizations issues and daily operations.  Assist with running standard and non-standard client reports as directed.  Conduct outbound calling projects as assigned.  Demonstrate strong organizational, excellent verbal and written communications skills with emphasis on attention to detail.  Portray a positive image and abide by all rules, regulations and policies of the employer.  Background in pharmacy or other related healthcare field highly preferred.  This position will also rotate Saturdays.

EOE

Apply for this Job!
Apply in Person:703 Main Street
Dubuque, IA
Apply by Mail:703 Main Street
Dubuque, IA  52001
Alternate Web Site:Click to visit

Job Details

Req Num --
ID 383105
Location
Dubuque, IA
Positions 1
Type
--
Status
Full Time
Pay --
Categories
Customer Service
Health Care
Benefits
Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education Some College

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